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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	PeopleCert ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Exam Price:	Varies by region (~USD 400–550 equivalent)
Related Certifications:	ITIL 4 Foundation ITIL 4 Managing Professional
Exam Format:	Scenario-based questions, Closed-book, Multiple-choice
Available Languages:	Italian, German, English, Portuguese, Polish, French, Spanish, Japanese, Chinese
Exam Duration:	90 minutes
Certificate Validity Period:	3 years
Passing Score:	70% (28/40)
Real Exam Qty:	40
Recommended Training:	AXELOS ITIL 4 Guidance Materials PeopleCert Official ITIL 4 High Velocity IT Training
Exam Registration:	PeopleCert ITIL Certification Portal
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored or authorized test center (PeopleCert)
Pre Condition:	ITIL 4 Foundation certification is required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By encouraging behaviours that are consistent with the shared values of both organizations
B. By developing an understanding of the patterns of usage of the online shopping services
C. By negotiating and agreeing with the retailer the service targets for the integrated systems
D. By establishing the communication channels required to support the online shopping services

Answer: A

Explanation:
Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
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NEW QUESTION # 35
Users often do not provide feedback because they do not believe it will be addressed.
Which is the BEST method for encouraging users to submit feedback in this situation?

A. Reducing the number of feedback channels
B. Offering rewards for providing feedback
C. Conducting mandatory feedback surveys
D. Making feedback processing visible for everyone

Answer: D

NEW QUESTION # 36
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes
B. Customer satisfaction feedback should be mapped to service provider outcomes
C. Return on investment (ROI) should be mapped to customer outcomes
D. Service performance metrics should be mapped to customer outcomes

Answer: D

NEW QUESTION # 37
An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?

A. Automating the handling of detected events
B. Using chaos engineering techniques
C. Using site reliability engineering techniques
D. Measuring the frequency of component failures

Answer: C

Explanation:
This question is about balancing two goals that often seem in tension in HVIT: high availability and high change velocity. Site reliability engineering (SRE) is specifically designed to balance innovation speed with reliability outcomes by using engineering practices, automation, error budgets, observability, and operational learning.
A is only a metric and not a full improvement approach. B is useful, but event automation alone does not provide the broader balancing mechanism between reliability and delivery speed. C can be valuable for resilience testing, but SRE is the more complete and operationally integrated answer for supporting both fast change and availability.
Therefore D is best because SRE directly addresses the need to sustain resilient services while enabling rapid and frequent change.
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NEW QUESTION # 38
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

A. Potential risks to the customer journey
B. Outcomes that are needed from the service
C. Specific technical requirements for the service
D. Key performance indicators for measuring success

Answer: B

NEW QUESTION # 39
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