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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: FlexCards23%- Capabilities and use cases of FlexCards
- Grouping and displaying customer 360 information
- Designing FlexCards to meet requirements
Topic 2: Best Fit Solutioning27%- Performance, security, and best practices
- Gathering and analyzing business requirements
- Fit-gap analysis and solution design
- Mapping requirements to OmniStudio capabilities
Topic 3: Data Tools23%- Calculation Matrices and Procedures
- Integration Procedures: connectivity and data flow
- DataRaptors: purpose, design, and usage
Topic 4: OmniScripts27%- Structure and components of OmniScripts
- Validation and alignment with business needs
- Mapping business processes to OmniScript steps

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Salesforce Certified OmniStudio Consultant Sample Questions (Q59-Q64):

NEW QUESTION # 59
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

Answer: A,C


NEW QUESTION # 60
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers

Answer: A,C


NEW QUESTION # 61
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

Answer: C


NEW QUESTION # 62
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

Answer: A

Explanation:
The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page


NEW QUESTION # 63
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers

Answer: A,B

Explanation:
The two OmniScript features that the consultant should recommend to meet this validation requirement are:
Messaging and Formula. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display an error message stating that the age cannot be less than 18 if the user's birthday indicates they are under 18 years old. A Formula element is an element that can perform calculations or validations on data values using expressions or functions. The consultant can use a Formula element to validate the user's birthday by subtracting it from the current date and checking if the result is greater than or equal to 18 years


NEW QUESTION # 64
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