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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 4: Testing | 11% | - Validate and test designs
|
| Topic 5: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 6: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
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NEW QUESTION # 123
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
Answer: A
Explanation:
A service-blueprinting workshop is a process that involves mapping out the flow of a service, identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative and creative way to redesign services with stakeholders, as it allows them to see the big picture, empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will help them address the issues uncovered in the study and design better service experiences for their customers.Service Design Service Blueprints,How to create a service blueprinting facilitation guide,Workshop exercise: Service Blueprint
NEW QUESTION # 124
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
Answer: A,D
Explanation:
Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Only allow users to open one selection at a time. This means that when a user taps on a heading to expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user, and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the 'back' browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user's expectation and the consistency of the UI. The 'back' browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design][UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
NEW QUESTION # 125
A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
Answer: B,D
Explanation:
To provide more intuitive access to regularly used content, a sales representative can use the following two recommendations:
Personalize the Navigation bar: The Navigation bar is the horizontal menu at the top of the Lightning Experience page that allows users to switch between different items, such as apps, objects, or utilities. Users can personalize the Navigation bar by adding, removing, or rearranging items according to their preferences and needs. For example, a sales representative can add the Accounts, Opportunities, and Reports items to the Navigation bar for quick access. To personalize the Navigation bar, users can click on the pencil icon next to the app name and use the Edit option.
Create shortcuts Favorites: Favorites are bookmarks that users can create to save links to frequently accessed pages, records, reports, dashboards, or groups in Salesforce. Users can create favorites by clicking on the star icon in the header of any page. Users can also organize their favorites into folders and access them from any device. To view or manage favorites, users can click on the Favorites icon in the header. Favorites can help users save time and navigate Salesforce more efficiently.
NEW QUESTION # 126
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
Answer: C
Explanation:
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly accessthe reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-search-design-guide.pdf
[2] https://developer.salesforce.com/docs/atlas.en-us.salesforce_search_best_practices.meta/salesforce_search_best_practices/search_best_practices_intro.htm
NEW QUESTION # 127
Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?
Answer: A
Explanation:
The correct answer is B. Acquiescence Bias, as keyed in the uploaded study guide.
The scenario concerns survey responses that could become positively skewed. The study guide identifies acquiescence bias as the response bias the UX Designer should watch for in that situation.
Acquiescence bias refers to the tendency of respondents to agree with statements or provide affirmative responses rather than expressing their actual position with complete independence. In a survey about purchasing behavior, this can produce an artificially positive result if the questions are framed in a way that invites agreement.
Option A, Objectivity Bias, is not the response bias selected by the study guide for this scenario.
Option C, Recency Bias, concerns disproportionate influence from more recent experiences or information rather than a tendency to provide agreeable or positive responses.
The practical research lesson is that survey questions must be designed so they do not encourage respondents toward a favorable answer. Neutral wording and balanced response structures help the designer obtain a more accurate picture of user behavior.
Accordingly, the source identifies Acquiescence Bias as the primary concern when avoiding positively skewed survey results.
Study Guide reference/topics: Acquiescence Bias, surveys, response bias, research validity, Testing.
NEW QUESTION # 128
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