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| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
| OmniScripts | 27% | - Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements |
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NEW QUESTION # 125
An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
Answer: C
Explanation:
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
NEW QUESTION # 126
A business process requires the user to upload a file in the OmniScript. The file ID needs to be linked to the parent record being created. Which approach ensures the link is established correctly?
Answer: B
Explanation:
The parent record's Salesforce ID is required to create the correct relationship between the uploaded file and the newly created parent record. Therefore, the Data Mapper Load that creates the parent record must return/output the new record ID so the OmniScript or subsequent data action can use it to link the file properly. OmniScripts can support file upload use cases, so option B is false. A Data Mapper Extract cannot search the user's local computer; it retrieves Salesforce data. The link is not guaranteed automatically in every multi-step process unless the parent record ID is available and passed into the file-linking step. Salesforce Data Mapper Load examples show that linking related records requires carrying the created parent ID into the related mapping/linking process.
NEW QUESTION # 127
A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
- Each department has different case fields they need to capture
- If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet these requirements?
Choose 2 answers
Answer: A,B
Explanation:
Set Enable Cancel in Setup (B) - This ensures that users can cancel the OmniScript process and be redirected to a specific URL (e.g., support console app).
Use Conditional Views on steps for each department (C) - Conditional Views allow different fields to be displayed based on department-specific requirements, ensuring that each department only sees the fields relevant to them.
NEW QUESTION # 128
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers
Answer: B,D
Explanation:
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and- drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools
NEW QUESTION # 129
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
Answer: A
Explanation:
The type of DataRaptor that can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset is DataRaptor Extract. DataRaptor Extract allows the designer to retrieve data from Salesforce or an external system using filters and relationships. In this case, a filter can be used to match the asset ID and the last service date, and a relationship can be used to join the case and asset objects. DataRaptor Turbo is not a type of DataRaptor, but a feature that enables batch mode for DataRaptor Extract. DataRaptor Load is used to write data to Salesforce or an external system. DataRaptor Transform is used to transform data from one format to another using templates.
NEW QUESTION # 130
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