Hot MB-240 Valid Test Syllabus | Professional Test MB-240 Result: Microsoft Dynamics 365 Field Service Functional Consultant

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Inventory and Assets15%- Inventory management
  • 1. Manage products and stock
    • 2. Track customer assets
      Topic 2: Schedule and Dispatch Work20%- Resource scheduling
      • 1. Use schedule board
        • 2. Optimize scheduling and routing
          Topic 3: Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              - Mobile app configuration
              • 1. Enable offline capabilities
                • 2. Configure Field Service mobile app
                  Topic 4: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                  • 1. Set up Field Service parameters
                    • 2. Configure organizational units and resources
                      Topic 5: Work Order Management25%- Manage work orders lifecycle
                      • 1. Manage incidents and service tasks
                        • 2. Create and manage work orders

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q218-Q223):

                          NEW QUESTION # 218
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          You are working with your customer to define their schedule board.
                          Your customer needs you to add or create additional views for their scheduling team.
                          Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
                          Does this meet the goal?

                          Answer: B


                          NEW QUESTION # 219
                          You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.
                          What should you do?

                          Answer: D


                          NEW QUESTION # 220
                          To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
                          The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
                          Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation
                          1. Setup a twilio Account
                          2. Obtain Phone Numbers
                          3. Generate account SID and authentication token
                          4. Install a Twilio-managed solution
                          5. Configure SMS and IVR solution


                          NEW QUESTION # 221
                          A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
                          You need to provide a scheduling matrix to the new team member.
                          Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation


                          NEW QUESTION # 222
                          You are a field service administrator for your company.
                          You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
                          Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 223
                          ......

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