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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 2: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 3: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 4: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 5: Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Topic 6: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 7: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 8: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
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132. Frage
Which is not a requirement in design principle?
Antwort: C
Begründung:
The uploaded study guide gives B. Tangible as the correct answer. The question wording and capitalization are preserved from the source.
Within the accessibility-oriented terminology used elsewhere in the guide, Robust and Perceivable are recognized accessibility principles. "Tangible" is not presented as part of that principle set, so it is the item that does not belong.
Perceivable concerns ensuring that information and interface content can be presented in ways users can perceive. Earlier material in the same guide links perceivability to providing content in formats that can be transformed or accessed in different ways.
Robust also appears in the guide's WCAG-focused material, where it is listed alongside Understandable and Operable.
Option B, Tangible, therefore differs from the terminology used by the guide for digital-accessibility design requirements.
This item is written very briefly in the source, so its intended distinction is best understood by comparing the terminology against the accessibility principles established elsewhere in the same question bank rather than expanding it into a different framework.
For this supplied study guide, the keyed answer is unambiguously B.
Study Guide reference/topics: Accessibility principles, Robust, Perceivable, UX Fundamentals.
133. Frage
Which criteria should the designer consider when selecting users for testing?
Antwort: A
Begründung:
The designer should consider the traits similar to customer personas when selecting users for testing. Customer personas are fictional representations of the target users of a product or service, based on user research and data. Customer personas help the designer to understand the needs, goals, behaviors, and preferences of the users, as well as their pain points and challenges. Customer personas also help the designer to empathize with the users and design solutions that meet their expectations and requirements. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas] When selecting users for testing, the designer should aim to recruit users who match the traits of the customer personas as closely as possible. This ensures that the users who participate in the testing are representative of the actual or potential users of the product or service, and that the feedback and insights gathered from the testing are valid and reliable. Selecting users who have traits similar to customer personas also helps the designer to evaluate the usability and user experience of the product or service from the user's perspective, and to identify and prioritize the areas for improvement. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation] Traits dissimilar to customer personas, traits similar to friends and family, and traits of the most common demographic and ability are not criteria that the designer should consider when selecting users for testing. These criteria can lead to biased or inaccurate results, as they do not reflect the diversity and complexity of the user population. Users who have traits dissimilar to customer personas may not have the same needs, goals, or expectations as the target users, and may provide feedback that is irrelevant or misleading. Users who have traits similar to friends and family may not be objective or honest in their feedback, and may have a different level of familiarity or expertise with the product or service than the target users. Users who have traits of the most common demographic and ability may not account for the variations and differences among the target users, and may exclude or marginalize the users who have special needs or preferences. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation][UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas], [UX Designer Certification Prep: User Testing and Evaluation]
134. Frage
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
Antwort: A
Begründung:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
135. Frage
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
Antwort: A
Begründung:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.: Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
136. Frage
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?
Antwort: A
Begründung:
The correct answer is B. Community Manager. The uploaded study guide explicitly associates a user who moderates forums, enforces community standards, and supports members with the Community Manager persona. Persona identification is important during UX discovery because different user archetypes have different goals, responsibilities, pain points, and workflow expectations. A Community Manager typically focuses on maintaining the health and quality of an online community. Their activities commonly include monitoring member participation, moderating discussions, responding to inappropriate content, applying community policies, encouraging engagement, and assisting members.
A Site Admin is more closely associated with administration and configuration responsibilities, such as site settings, access, technical configuration, or platform maintenance. Although a Site Admin can support an Experience Cloud environment, the activities described in the question are primarily community-governance activities rather than system-administration activities.
A Support Manager would normally focus on support operations, service teams, escalations, case management, agent performance, or customer-service delivery rather than ongoing forum moderation and community-policy enforcement.
From a UX perspective, correctly identifying the persona helps the designer build navigation, moderation tools, dashboards, workflows, and information architecture around the user's real operational responsibilities.
Study Guide reference/topics: Personas, user research, Experience Cloud users, role identification, Discovery.
137. Frage
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