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| Section | Weight | Objectives |
|---|---|---|
| Automation | 15% | - Approval processes - Process automation tools
|
| Configuration and Setup | 15% | - User setup and maintenance
|
| Agentforce AI | 8% | - AI agent capabilities and use cases - Troubleshooting and maintenance - Configuration and security |
| Service and Support Applications | 10% | - Case management - Solution and knowledge base - Entitlements and service contracts |
| Object Manager and Lightning App Builder | 15% | - Data model architecture
|
| Data and Analytics Management | 17% | - Data quality and validation - Data import/export/backup - Reports and dashboards - Data security and sharing |
| Sales and Marketing Applications | 10% | - Lead management - Campaigns and products - Opportunity management |
| Productivity and Collaboration | 10% | - Activity management - AppExchange packages - Mobile app configuration - Chatter and collaboration features |
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질문 # 53
Cloud Kicks has the organization wide defaults for Opportunity set to Private. Which two features should a Platform Administrator use to open up access to opportunity records for sales users working on collaborative deals? 63
정답：B,C
설명：
When an object's Organization-Wide Default (OWD) is set to Private, the "Record Sharing" engine must be used to grant additional access.
Sharing Rules: These allow the administrator to grant lateral access to records based on criteria or ownership (e.g., share all "Large Deals" with the "Strategic Sales" group).
Role Hierarchy: This standard feature automatically grants vertical access, ensuring that managers and users higher in the hierarchy can see and edit records owned by their subordinates.
Profiles (Option D) control what actions a user can perform (Create, Read, Edit) but do not grant access to specific records that the user does not own in a Private model. A Sharing Set (Option B) is a specific feature used for Experience Cloud (Community) users to grant them access to records related to their account and is not used for standard internal sales users.
질문 # 54
Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time? 11
정답：D
설명：
Escalation Rules are specifically designed to ensure that cases do not violate a company's Service Level Agreements (SLAs). When a case meets predefined criteria and remains open for a specific duration-such as two hours or seven days-the escalation rule automatically triggers. A Platform Administrator can configure these rules to perform two primary actions: reassigning the case to a different user or queue (such as a Tier 2 support team) and sending notification emails to managers or the new owner to ensure the delay is addressed. While Milestones and Entitlements (Option A) are used to track and display SLA compliance on a record, Escalation Rules are the functional engine used to physically "route" or move the record based on time-based triggers. Omni-Channel (Option B) handles real-time routing based on agent availability rather than time-elapsed thresholds. Auto-Response Rules (Option C) are used only to send initial confirmation emails to customers upon case creation.
질문 # 55
In an approval process, which feature allows a user to temporarily assign their approval responsibilities to another user for a predefined time period?
정답：A
설명：
A Delegated Approver is a user designated by an individual or an administrator to act on their behalf when an approval request is received. This is particularly useful for planned absences, such as vacations. While the delegated approver has the power to approve or reject a record, they cannot reassign the request to someone else. This is a temporary manual assignment and is different from a Manager (Option D), who is part of the permanent role hierarchy, or a Queue (Option B), which allows a group of people to share approval tasks. There is no feature called an
"Approval Rule" (Option A) that handles temporary user reassignment in this manner.
질문 # 56
A user is unable to relate a task to the Course custom object. What should a Platform Administrator do to allow tasks to be related to courses?
정답：B
설명：
For a custom object to support Tasks and Events, the "Allow Activities" setting must be enabled in the object's properties. When a Platform Administrator creates a custom object, this checkbox is often left unchecked by default35. Enabling this feature allows the "Related To" (WhatId) field on a Task or Event to be linked to records of that custom object type36. While adding the related list to the page layout (Option C) is a necessary step for visibility, it will not work if the underlying feature isn't enabled first37. Sharing rules (Option A) and profile permissions (Option D) manage access to existing records but do not control whether the object is technically capable of having activities associated with it.
질문 # 57
A Platform Administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. What should the administrator use to export this file?
정답：A
설명：
When an administrator needs to extract a specific subset of records (e.g., Opportunities filtered by stage and date) with specific fields, the Data Loader is the most appropriate tool . Data Loader is a client application that allows for bulk operations, including "Export" and "Export All"43. It allows the administrator to write a SOQL (Salesforce Object Query Language) query or use the built-in query builder to apply filters, such as StageName = 'Closed Won' and CloseDate = LAST_90_DAYS44. The Data Import Wizard (Option B) is primarily used for importing data and has very limited export capabilities, usually confined to simple CSV samples45454545. The Data Export Service (Option D), also known as "Weekly Export," is designed for full backup purposes; it exports the entire database into zip files and does not allow for specific filtering of records or fields for a quick ad-hoc report . Data Cloud (Option C) is a large-scale data platform and is overkill for a simple file export task47. Thus, for targeted, field-specific exports of 90 days of data, Data Loader is the standard choice .
질문 # 58
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