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Cisco 500-442 Exam consists of 60-70 questions that need to be completed within 90 minutes. 500-442 exam questions are of multiple-choice and simulation type, and the passing score for the exam is 70%. 500-442 exam covers various topics, including CCE architecture, Unified CCE deployment models, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco SocialMiner. Candidates who pass the exam are recognized as Cisco Certified Specialist - Contact Center Enterprise Administration.

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Cisco 500-442 Certification Exam, also known as Administering Cisco Contact Center Enterprise (ACCE), is designed to validate the skills and knowledge of IT professionals who are responsible for managing and administering Cisco Contact Center Enterprise solutions. 500-442 exam is intended for individuals who work in a variety of roles, including contact center administrators, system engineers, and network engineers.

Cisco 500-442 certification exam is essential for IT professionals who want to advance their careers in the contact center industry. Administering Cisco Contact Center Enterprise certification showcases a candidate’s expertise in implementing and managing Cisco Contact Center solutions. It is also an excellent way to demonstrate to potential employers that you have the skills and knowledge necessary to succeed in a contact center environment.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q12-Q17):

NEW QUESTION # 12
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM responds to the Route Request by running a Routing Script.
B. ICM responds to the Route Request by running an Administrative Script.
C. ICM sends a VRU Label, which prompts a command to CVP
D. ICM sends an Agent Label, which prompts a command to CVP.

Answer: B

NEW QUESTION # 13
Which tool can be used to verify the configuration of Basic Call settings?

A. Deleted Objects tool
B. Call Tracer
C. ICM Script Editor
D. Router Log Viewer

Answer: B

Explanation:
the Call Tracer tool can be used to verify the configuration of Basic Call settings. This tool allows administrators to trace the progress of a call from the time it is placed until it is routed to the correct destination.
The tool used to verify the configuration of Basic Call settings in Cisco's contact center solutions is:D.Call Tracer:Call Tracer allows administrators to trace the call flow and verify how calls are handled based on the current configuration. It's an essential tool for diagnosing and troubleshooting call processing issues and ensuring that call settings are correctly configured.References:Cisco's documentation on tools and utilities for contact center solutions often includes information on Call Tracer and its use in verifying call configurations and troubleshooting call flow issues.

NEW QUESTION # 14
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Script Editor
B. Config Manager Tools
C. Workflow
D. Reason Code
E. Call Trace

Answer: C,D

Explanation:
the Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices.
An Agent Desktop Admin Role in Cisco's contact center solutions can access the following two tools:C.Reason Code:This tool allows the desktop admin to configure and manage the reason codes that agents can use to indicate their status (e.g., not ready, wrap-up). It's crucial for tracking and managing agent availability and productivity.D.Workflow:This tool enables the desktop admin to define and manage workflows on the agent desktop, which can automate tasks, present specific call-related information, or trigger alerts based on predefined conditions.References:Cisco Finesse documentation, which covers agent desktop customization and administration, provides details on the tools and capabilities available to desktop administrators, including reason codes and workflows.

NEW QUESTION # 15
Which VVB CLI command can set an individual media file to an expired state?

A. set VVB cache stale_cache_entry <cache_entry_url>
B. Outils VVB cache stale_cache_entry <cache_entry_url>
C. show set VVB cache stale_cache_entry <cache_entry_url>
D. set VVB cache stale_cache_entries

Answer: B

NEW QUESTION # 16
How can the Extension Mobility feature be described?

A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answer: A

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html

NEW QUESTION # 17
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