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NEW QUESTION # 64
The audit lifecycle describes the ISO 19011 process for conducting an individual audit.
Which two of the following are part of conducting the audit activities?
Answer: B,E
Explanation:
According to ISO 19011:2018 Clause 6.4.3 (Conducting audit activities):
Conducting audit activities includes:
Holding opening meetings (A).
Collecting and verifying information.
Generating audit findings.
Determining audit conclusions (F).
Assigning work (B) and determining feasibility (E) occur during audit planning.
Report distribution (C) and corrective action verification (D) occur after audit completion.
Reference: ISO 19011:2018 Clause 6.4.3.
NEW QUESTION # 65
Auditors need to communicate effectively with auditees. Therefore, their personal behaviour is a key characteristic in ensuring a successful audit.
Below is a list of these characteristics and a brief related description. Match the characteristics to the descriptions.
Answer:
Explanation:
Explanation:
1-C, 2-B, 3-A, 4-D
The correct matching is:
1. Fair, truthful, sincere, honest, discreet # C. Ethical
An auditor must act with integrity and honesty. Being fair, truthful, sincere, honest, and discreet reflects ethical behaviour, which is essential because auditors handle sensitive information and must maintain trust.
2. Willing to learn from situations # B. Open to improvement
An auditor should be willing to improve their own audit approach, learn from experience, and adjust based on new situations. This supports continual improvement in audit competence.
3. Tactful in dealing with individuals # A. Diplomatic
Being diplomatic means handling people respectfully and tactfully, especially when discussing sensitive issues, audit findings, or possible nonconformities.
4. Aware of and able to understand situations # D. Perceptive
A perceptive auditor notices and understands situations, behaviours, risks, and evidence during the audit. This helps the auditor identify relevant issues and evaluate audit evidence effectively.
So, the final matched answer is:
Fair, truthful, sincere, honest, discreet - Ethical
Willing to learn from situations - Open to improvement
Tactful in dealing with individuals - Diplomatic
Aware of and able to understand situations - Perceptive
NEW QUESTION # 66
The audit team leader presents the audit outcome at the closing meeting attended by the Chief Executive and the senior managers of a care home. The agenda involves the reporting of a low number of minor nonconformities in the EMS to ISO 14001. It becomes clear to the audit team leader and team members that the Chief Executive becomes increasingly agitated as the meeting progresses.
Before the audit team leader can present a summary of the audit results, the Chief Executive interrupts the report and angrily claims that the whole process is flawed and that the organisation has wasted its time on trying to get certification because it has chosen the wrong certification body.
Select the one option you would take as the audit team leader in response to the situation.
Answer: A
Explanation:
The correct answer is B .
At a closing meeting, the audit team leader must remain professional, calm, impartial, and in control of the audit process. If a senior manager becomes angry or challenges the audit process, the best response is to de- escalate the situation and give the person an opportunity to explain their concerns without disrupting the formal closing meeting.
B is correct because taking a short break and holding a separate discussion with the Chief Executive allows the audit team leader to listen, clarify misunderstandings, and manage the conflict professionally. After that, the closing meeting can continue in a controlled manner.
This approach is consistent with good audit practice under ISO 19011 audit principles , especially professional care, fair presentation, diplomacy, and effective communication. Differences of opinion about audit findings should be discussed and, where possible, resolved. If they cannot be resolved, they should be recorded.
The other options are not the best response:
A is too abrupt because the issue may be resolved through calm discussion without ending the meeting.
C is unnecessary at this stage because the audit team leader should first try to manage the situation professionally.
D may escalate the conflict because it sounds confrontational and does not address the Chief Executive's concern.
Therefore, the best action is B. Suggest that a meeting break is taken to allow a separate meeting with the Chief Executive to discuss his concerns.
NEW QUESTION # 67
A chemical organisation has a plant at which they have to clean several vessels 4-5 times per day, and during the process, they release for 5-10 minutes some water vapor with a strong acid smell.
You are the audit team leader and are auditing the plant, as part of a second-stage initial certification audit.
When auditing the environmental aspects register, you see that the emission of that acid vapor has not been evaluated as a significant aspect. You raise a nonconformity.
At the closing meeting, only two people are present: the Health & Safety supervisor and a sales analyst, neither of whom has participated in the audit.
You: Good evening, could you please inform the managers that we are ready to start with the closing meeting?
H & S Supervisor: Good evening. We are sorry to inform you that the Sales Manager was involved in a serious car accident, and the General Manager and the Environmental Manager have had to leave urgently to attend the emergency.
Sales Analyst: They have asked us to listen to what you need to say and to sign whatever we need to sign.
However, the Environmental Manager said that he will not accept the nonconformity related to the acid smell and requests you not to include it in the audit report. Here is a note in which he explains why.
Which one of the following would be your preferred response to the final comment made by the Sales Analyst?
Answer: A
Explanation:
In accordance with ISO 19011:2018 Clause 6.4.9 (Conducting the closing meeting) and ISO/IEC 17021-1 Clause 9.4.7, the lead auditor is responsible for presenting audit conclusions and findings clearly. When diverging opinions or objections arise regarding an audit finding, the audit team leader must attempt to resolve the disagreement based on objective evidence; if unresolved, the auditee ' s objection or dissenting opinion must be explicitly documented within the final audit report.
Option D is correct because the lead auditor must maintain audit independence, uphold the evidence-based finding, and fulfill reporting requirements by including the nonconformity in the final audit report while formally noting the Environmental Manager ' s written concern or objection.
Option A is incorrect because delaying the formal presentation or audit reporting workflow to seek informal phone calls undermines established closing meeting procedures. Option B is incorrect because compromising or altering nonconformity wording without new objective evidence violates audit integrity principles. Option C is incorrect because the audit team leader possesses the delegated authority to finalize audit findings without suspending the audit process to seek instructions from certification body management.
References: ISO 19011:2018 Clause 6.4.9 (Closing meeting), ISO/IEC 17021-1:2015 Clause 9.4.7 (Audit report content), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Closing Meeting Protocols and Unresolved Disputes).
NEW QUESTION # 68
A chain of 10 paint shops in a city has established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing a second-party audit. The audit plan included an interview with the General Manager.
The dialogue was as follows:
You: Hi, good evening. I have seen well-developed environmental risk assessment processes. However, I did not find the identification of emergency situations included in the results of this process. The Environmental Manager could not provide me with an acceptable answer to this question.
GM: The EM joined us two months ago, and he may not know some decisions we made some time ago, when we first certified our EMS. During those days, I met with all 10 supervisors and asked them what the emergencies were that they feared most. They unanimously said: fire. That was it. This is the only emergency we care of. As far as I remember we do not test the plan very often because the supervisors of all our 10 shops know it very well. The auditors of our certification body accepted this. We did not have a fire in the last 10 years.
What evidence would you need to review to determine conformity with ISO 14001 in this scenario? Select six.
Answer: A,C,D,F,G,H
Explanation:
The correct answers are A, B, D, F, G and H .
This scenario mainly relates to ISO 14001:2015 Clause 8.2 - Emergency preparedness and response , supported by Clause 7.2 - Competence , Clause 7.3 - Awareness , and Clause 9.3 - Management review .
A). Shops that have tested the plan in the last 10 years - Correct
ISO 14001 expects planned emergency response actions to be tested periodically where practicable. Since the General Manager says the plan is not tested very often, the auditor should check which shops have tested the emergency plan and when.
B). Replacements of supervisors of each shop when they are absent - Correct The General Manager relies heavily on the 10 supervisors knowing the fire emergency plan. The auditor should verify what happens if a supervisor is absent. Emergency response must remain effective regardless of absence, leave, sickness, or shift changes.
D). General competence records of all 10 supervisors - Correct
If supervisors are relied upon to control emergency response, their competence is relevant evidence. The auditor should verify that they are competent to perform the emergency-related responsibilities assigned to them.
F). Reports of the management reviews - Correct
Management review records may show whether emergency preparedness, incidents, changes, resources, test results, improvement needs, and EMS effectiveness have been reviewed. This is important because the emergency decision appears to have been made 10 years ago and may not have been adequately reviewed since.
G). Records of the specific fire combat training of workers - Correct
Workers must have suitable awareness and training related to emergency preparedness and response. For paint shops, fire is a credible emergency situation, so specific fire response training records are relevant evidence.
H). Results of the inspection of fire extinguishers - Correct
Fire extinguishers are part of the emergency response arrangements. Inspection results help confirm that emergency equipment is available, maintained, and suitable for use.
The two options not selected are:
C). Reports of audits from the certification body - Not selected
Previous certification audit reports may provide background, but they do not replace the auditor's own audit evidence. The current audit must determine present conformity.
E). Signage related to health and safety in each shop - Not selected
Health and safety signage may be useful, but the question is about ISO 14001 EMS conformity and environmental emergency preparedness. It is not one of the strongest pieces of evidence for this EMS issue unless directly linked to environmental emergency response.
NEW QUESTION # 69
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