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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Objectives
Data Management and Security	- Security, access, and compliance - Data model design and governance
Reporting and Insights	- Reports and dashboards for nonprofit KPIs - Outcome measurement and analytics
Program Management	- Program and service delivery tracking - Program lifecycle management
Constituent Management	- Constituent engagement and segmentation - Account and contact data model for nonprofit organizations
Case and Service Management	- Case management for client services - Service delivery workflows
Fundraising and Donations	- Donation management and gift processing - Campaign and fundraising tracking

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?

A. Delete the custom Households object.
B. Delete all fields labelled Deprecated.
C. Upgrade the Recurring Donations package by itself.
D. Run NPSP Health Check.

Answer: D

Explanation:
Before upgrading from version 2 to version 3 of NPSP, the consultant should:
* Run NPSP Health Check: This tool identifies potential issues in the current NPSP configuration, including deprecated fields, custom objects, and other configurations that might cause problems during the upgrade.
Running NPSP Health Check ensures that the upgrade process goes smoothly by addressing any issues beforehand.
References:
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Upgrading NPSP

NEW QUESTION # 29
A nonprofit needs to clean up large amounts of Contact address data from its street canvassing and telemarketing operations on a monthly basis.
What should the consultant use to standardize addresses in NPSP?

A. Seasonal Addresses
B. Address Verification
C. NPSP Data Importer
D. Batch Data Import

Answer: B

Explanation:
(https://powerofus.force.com/s/article/NPSP-Configure-Addresses#topic-2559)

NEW QUESTION # 30
A fundraiser at a nonprofit wants to be donation solicitations on which she is easily track and update her gift asks.
What should requirement

A. Kanban View
B. Path
C. Manage Campaign Members
D. Einstein for Nonprofits

Answer: B

Explanation:
To allow a fundraiser to easily track and update her gift asks for donation solicitations, using Path is a suitable solution in Salesforce. Here's how to configure and use Path for this requirement:
* Enable Path:
* Navigate to Setup and type "Path" in the Quick Find box.
* Click on Path Settings and enable Path if it is not already enabled.
* Create a Path:
* Click New Path and follow the steps to create a new Path.
* Select the Opportunity object since you want to track donation solicitations.
* Define the stages of your solicitation process (e.g., Identification, Cultivation, Solicitation, Stewardship).
* Configure Key Fields and Guidance:
* For each stage, specify key fields that the fundraiser should complete.
* Add guidance for success to provide tips and best practices for each stage.
* Assign the Path to a Record Type:
* If using record types, ensure the Path is assigned to the correct record type for your donation solicitations.
* Use Path:
* On the Opportunity record page, the fundraiser can now see the Path at the top of the record.
* She can track her progress, update fields, and follow the guidance provided at each stage.
Using Path helps the fundraiser to visualize the stages of the solicitation process, ensuring she can track and update gift asks effectively.
Salesforce Path Documentation: Path in Salesforce.

NEW QUESTION # 31
A nonprofit organization is using NPSP to manage its contacts and their families. What should the consultant recommend about adding other common connections such as siblings and deceased and divorced spouses?

A. Add them as Affiliation entries manually
B. Add them as Relationship record types
C. Add them as Relationship entries manually
D. Add them as Affiliation record types

Answer: C

NEW QUESTION # 32
A nonprofit runs a workforce development program for its clients. Job seekers contact the nonprofit via phone, web, and email. The nonprofit wants to track each engagement separately from start to finish. The nonprofit needs to assign job seekers to case managers.
What solution should the consultant propose?

A. Enable web-to-lead and customize leads and assignment rules.
B. Create a custom multi-select picklist field to track the assignment and customize related lists.
C. Enable web-to-case and customize cases and assignment rules.
D. Create a custom junction object between Contact and Case for the assignment and customize workflow rules.

Answer: C

Explanation:
For tracking job seeker engagements and assigning them to case managers:
Enable web-to-case: This allows job seekers to submit inquiries via web forms, which automatically create cases in Salesforce.
Customize cases: Modify the case object to track specific engagement details from start to finish.
Assignment rules: Set up rules to automatically assign cases (job seekers) to appropriate case managers based on predefined criteria (e.g., job seeker's needs, case manager's workload).
This solution provides a structured way to handle multiple engagement channels (phone, web, email) and ensures that each job seeker is assigned a case manager for personalized support.
Reference:
Salesforce Help: Setting Up Web-to-Case
Salesforce Trailhead: Service Cloud for Nonprofits

NEW QUESTION # 33
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