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| Section | Objectives |
|---|
| Topic 1: Account Engagement Fundamentals | - Platform Overview & Terminology
- 1. Lifecycle and engagement model
- 2. Pardot / Account Engagement concepts (prospects, visitors, leads)
|
| Topic 2: Lead Generation & Management | - Prospect Management
- 1. Segmentation lists and dynamic lists
- 2. Lifecycle management and nurturing
- Forms & Landing Pages
- 1. Landing page creation and optimization
- 2. Form handlers and conversion tracking
|
| Topic 3: Administration & Governance | - User Management
- 1. Roles, permissions, and access control
- System Configuration
- 1. Account Engagement settings and integrations
|
| Topic 4: Data Management & Integration | - Salesforce CRM Sync
- 1. Data quality and deduplication
- 2. Field mapping and sync behavior
- Automation Data Handling
- 1. Custom fields and segmentation logic
- 2. Importing/exporting prospect data
|
| Topic 5: Reporting & Analytics | - B2B Marketing Analytics
- 1. Dashboards and insights interpretation
- Engagement Metrics
- 1. Email performance tracking
- 2. Campaign reporting and ROI analysis
|
| Topic 6: Marketing Automation | - Scoring & Grading
- 1. Grading profiles and qualification rules
- 2. Scoring models configuration
- Engagement Studio
- 1. Automation rules and drip programs
- 2. Nurture campaign design
|
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Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions (Q66-Q71):
NEW QUESTION # 66
LenoxSoft would like to implement a re-engagement program for prospects who are no longer active on their website.
How should a Marketing Cloud Account Engagement marketer design an engagement program focused on providing exclusive offers and content to re-engage prospects?
Choose one answer
- A. Create an automation rule that adds prospects to a list with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Add the list as the recipient list to an engagement program that leads re-engaged prospects to a promotional offer.
- B. Create a segmentation list that matches prospects with the criteria Prospect time: last activity: greater than: 180 days ago. Schedule a list email that includes a promotional offer to auto send every Friday going forward to re-engage prospects.
- C. Create a dynamic list that matches prospects with the criteria Prospect time: last activity: greater than: 180 days ago. Schedule a list email that includes a promotional offer to auto send every Friday going forward to re-engage prospects
- D. Create a dynamic list that matches prospects with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Add the list as the recipient list to an engagement program that leads re-engaged prospects to a promotional offer.
Answer: D
Explanation:
The best way to design an engagement program focused on providing exclusive offers and content to re-engage prospects is to create a dynamic list and add it as the recipient list to an engagement program. A dynamic list is a list that automatically populates with prospects who match the criteria you set. An engagement program is a program that allows you to send automated emails to prospects based on their behavior and preferences. LenoxSoft can create a dynamic list that matches prospects who have not been active on their website for more than 180 days, and add it as the recipient list to an engagement program that leads re-engaged prospects to a promotional offer.
NEW QUESTION # 67
What HML merge field should be included in an email to allow prospects to manage their email preferences?
- A. {{Unsubscribe}} or {{EmailPreferenceCenter}}
- B. {{Unsubscribe}} or {{Opt_Out}}
- C. {{OptOut}} or {{ReportSpam}}
- D. {{OptOut}} or [{EmailPreferenceCenter}}
Answer: D
Explanation:
The HML merge field that should be included in an email to allow prospects to manage their email preferences is {{OptOut}} or {{EmailPreferenceCenter}}. The {{OptOut}} merge field inserts a link that allows prospects to opt out of receiving emails from the sender. The {{EmailPreferenceCenter}} merge field inserts a link that allows prospects to choose which types of emails they want to receive from the sender. The {{Unsubscribe}} merge field is not valid in HML, as it is only used in PML. The {{ReportSpam}} merge field is not recommended, as it can negatively affect the sender's reputation. The {{Opt_Out}} merge field is not valid in HML, as it uses an underscore instead of a camel case1. Reference: 1: HML Merge Fields
NEW QUESTION # 68
Which three activities can be used to trigger an increase or decrease in a prospect's score? (Choose three answers.)
- A. Forwarding an email
- B. Unsubscribing from an email
- C. Printing an email
- D. Opening an email
- E. Clicking a link in an email
Answer: B,D,E
Explanation:
The three activities that can be used to trigger an increase or decrease in a prospect's score are unsubscribing from an email, clicking a link in an email, and opening an email. A prospect's score is a numerical value that indicates their level of interest in your products or services. You can use scoring rules to assign positive or negative points to prospects based on their actions, such as opening an email, clicking a link, or filling out a form. You can also use scoring categories to assign points based on specific products, services, or business units. Unsubscribing from an email, clicking a link in an email, and opening an email are all examples of actions that can affect a prospect's score
NEW QUESTION # 69
If a prospect clicks on a custom redirect after filling out a form, will the prospect's assigned Marketing Cloud Account Engagement campaign change?
- A. Yes, the Marketing Cloud Account Engagement campaign will change based on the page the custom redirect links to.
- B. No, a Marketing Cloud Account Engagement campaign will always stay the same since it's a first touchpoint.
- C. Yes, but only if the Marketing Cloud Account Engagement completion action for the custom redirect is set to change the campaign.
- D. No, it's not possible to change a Marketing Cloud Account Engagement campaign by clicking on a custom redirect.
Answer: C
Explanation:
A custom redirect is a special URL that tracks link clicks and conversions for any online marketing content. If a prospect clicks on a custom redirect after filling out a form, the prospect's assigned Marketing Cloud Account Engagement campaign will change only if the Marketing Cloud Account Engagement completion action for the custom redirect is set to change the campaign. Otherwise, the prospect's campaign will remain the same, since it is based on the first touchpoint. The page that the custom redirect links to does not affect the prospect's campaign. Reference: Custom Redirects, Completion Actions, [Marketing Cloud Account Engagement Campaigns]
NEW QUESTION # 70
What must you do in Salesforce to map a Marketing Cloud Account Engagement prospect custom field to a Salesforce field? Choose 2 answers
- A. Add a new custom contact field in Salesforce.
- B. Adjust the lead settings in Salesforce.
- C. Add a new lead record type in Salesforce.
- D. Add a new custom lead field in Salesforce.
Answer: A,D
Explanation:
The two steps that you must do in Salesforce to map a Marketing Cloud Account Engagement prospect custom field to a Salesforce field are:
Add a new custom contact field in Salesforce. A custom contact field is a field that you can create and add to the contact object in Salesforce, which stores the information and activities of an individual person who is associated with an account. You can use custom contact fields to store data that is specific to your business needs, such as industry, product interest, or satisfaction score. You can map a Marketing Cloud Account Engagement prospect custom field to a Salesforce custom contact field, so that the data is synced between Marketing Cloud Account Engagement and Salesforce. To add a new custom contact field in Salesforce, you need to go to Setup > Object Manager > Contact > Fields & Relationships > New, and follow the steps to create the field.
Add a new custom lead field in Salesforce. A custom lead field is a field that you can create and add to the lead object in Salesforce, which stores the information and activities of a potential customer who is not yet qualified. You can use custom lead fields to store data that is specific to your business needs, such as lead source, lead score, or lead status. You can map a Marketing Cloud Account Engagement prospect custom field to a Salesforce custom lead field, so that the data is synced between Marketing Cloud Account Engagement and Salesforce. To add a new custom lead field in Salesforce, you need to go to Setup > Object Manager > Lead > Fields & Relationships > New, and follow the steps to create the field.
NEW QUESTION # 71
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