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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Essentials of always-on outbound
  • 2. Optimize the customer value in the contact center
  • 3. Customer engagement blueprint
  • 4. Optimize the next-best-action strategy
  • 5. Define the starting population
Topic 2: AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Use AI in decisioning
  • 3. Prioritize actions
Topic 3: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Topic 4: Channels10%- Multi-channel engagement
  • 1. Outbound channel setup
  • 2. Cross-channel engagement
  • 3. Web channel configuration
Topic 5: Engagement policies15%- Customer engagement rules
  • 1. Define customer engagement policies
  • 2. Customer journeys
  • 3. Create an engagement strategy
Topic 6: Decision strategies14%- Strategy design
  • 1. Use predictive analytics
  • 2. Test decision logic
  • 3. Build decision strategies
Topic 7: Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define and manage customer actions
  • 3. Define an action for outbound
Topic 8: Contact policy and volume constraints13%- Contact governance
  • 1. Control customer contact frequency
  • 2. Configure contact policies
  • 3. Apply volume constraints

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q48-Q53):

NEW QUESTION # 48
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:


NEW QUESTION # 49
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

Answer: C

Explanation:
Paul cannot see the Reward card offer because he rejected other credit card offers twice on the web channel and once in contact center in the past 15 days. This triggers the first contact policy that suppresses a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days. The Reward card offer is part of the credit card group, so it is suppressed for Paul for 30 days. The second contact policy that suppresses the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days does not apply because Paul did not reject the Reward card offer twice in any channel in the last 7 days. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies system Following is the description of the image that was sent with question no:5:
This is a screenshot of a table with four columns and two rows.
The table has a header row with white text on a blue background.
The header row reads "Constraint name", "Constraint mode", "Constraint value", and "Channel".
The second row has black text on a white background.
The second row reads "Standard card", "Return any action that does not exceed", "100", and "Daily".
The table has a gray border and a light blue background.


NEW QUESTION # 50
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

Answer: D

Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 51
In a decision strategy, you can use aggregation components to____________.

Answer: A

Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified Reference: Pega Academy - Decisioning Consultant - Aggregating actions


NEW QUESTION # 52
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority
30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?

Answer: D


NEW QUESTION # 53
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