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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Delivery of an e-commerce platform
C. Management of opportunities
D. Checkout and payment modules
E. Support end-to-end e-commerce processes

Answer: B,D,E

NEW QUESTION # 28
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By connecting and delivering data from the value chain and process flow
C. By executing marketing campaigns for product service
D. By focusing on back-end service operations

Answer: B

NEW QUESTION # 29
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Management for intercompany sales processes
C. Bounce management for new prospects
D. Case processing with registered products

Answer: A

NEW QUESTION # 30
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Create quotation versions
C. Route sales orders
D. Deliver personalized content

Answer: A,D

NEW QUESTION # 31
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Customer Data Platform
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: B

NEW QUESTION # 32
......

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