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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

>> Valid ITIL-4-Specialist-High-velocity-IT Test Topics <<

ITIL-4-Specialist-High-velocity-IT Latest Test Question - Knowledge ITIL-4-Specialist-High-velocity-IT Points

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?

A. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
B. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements
C. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make
D. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices

Answer: C

NEW QUESTION # 40
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

A. Reviewing past customer satisfaction surveys
B. Onboarding customers to existing services
C. Analyzing potential customer patterns of business activity
D. Setting service level expectations with potential customers

Answer: C

NEW QUESTION # 41
An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Use safe-to-fail experiments to collect knowledge
B. Set clear objectives and apply proven best practices
C. Take quick action to stabilize the situation
D. Ask experts to analyse the options and provide a recommendation

Answer: A

NEW QUESTION # 42
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline

NEW QUESTION # 43
Which is a challenge when onboarding individual consumers?

A. Identifying the customer that can represent the service consumer
B. Dealing with a large number of consumers with varied skills and backgrounds
C. Identifying the consumers' needs because they do not communicate them clearly
D. Providing marketing material tailored to the needs of service consumer

Answer: B

NEW QUESTION # 44
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