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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies - Convert public channels to private channels - Manage user groups and channel permissions |
| Topic 2: Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Topic 3: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory |
| Topic 4: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| Topic 5: Security | 15% | - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity |
| Topic 6: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement |
| Topic 7: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
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NEW QUESTION # 42
What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
Answer: C
Explanation:
In Enterprise Grid, if auto-provisioning is enabled via an IdP group, when a member is added to that group, they are automatically provisioned to the specified workspace. According to Slack's official Enterprise Grid documentation:
"When a member is added to an IdP group that's mapped to a workspace, they will be automatically provisioned (added) to the workspace, unless the workspace is set as hidden." Hidden workspaces require an invitation or manual addition and are excluded from automatic group provisioning. Therefore, unless the workspace is hidden, members will automatically join it without needing to take any manual action.
(Reference: Slack Administration Study Guide - Enterprise Grid Configuration and IdP Group Management)
NEW QUESTION # 43
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
Answer: A
Explanation:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)
NEW QUESTION # 44
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)
Answer: A
Explanation:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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NEW QUESTION # 45
You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?
Answer: A
Explanation:
Slack recommends for external collaboration:
"Use Slack Connect to collaborate with external partners in shared channels rather than relying on guest accounts, especially for long-term relationships." Guests (A, C) require manual account management. A new Slack workspace (D) would fragment communication unnecessarily.
(Reference: Slack Administration Study Guide - Using Slack Connect for External Collaboration)
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NEW QUESTION # 46
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)
Answer: A
Explanation:
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
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NEW QUESTION # 47
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