1Z0-1064-26合格率書籍、1Z0-1064-26日本語版復習資料

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Coverage and service tiers 2. Notifications and performance tracking 3. Milestones and operating calendars - Action Plans 1. Action plan templates 2. Execution within service requests
Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Screen pop functionality 3. Redwood CTI toolbar setup
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability
Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Groovy scripting for business logic 3. Custom objects and fields - Service Request configuration and lifecycle management 1. SR outcomes and resolutions 2. User and role management 3. Profile options and system configuration 4. Scheduled processes and automation 5. Service catalog and category hierarchy

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Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題 (Q65-Q70):

質問 # 65
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add images as the product image will not be pulled from Engagement Cloud.
B. Add the Product object to your DCS application.
C. Add product ID(s) to the database component.
D. Configure products groups and product items in Engagement Cloud.

正解：B、C、D

質問 # 66
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. Entitlement rules are not valid for the service request.
B. No default coverages are set up.
C. The scheduled process has not been set up.
D. The Starts When criteria of the milestones is not True.

正解：B、C、D

質問 # 67
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title
C. Title, Category, Severity
D. Title, Category, Severity, Status
E. Title, Status

正解：D

質問 # 68
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
B. Modify the default values in the Capacity fields for the channels.
C. Select the Manage Capacities task.
D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

正解：B、D

質問 # 69
What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Monitor Service Request Milestones.
D. Create an ESS job to Aggregate Service Requests.

正解：A、C、D

質問 # 70
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