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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities
Topic 2: App Administration	10%	- Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows
Topic 3: Channel & User Group Administration	28%	- Implement channel naming conventions and best practices - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels
Topic 4: Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support
Topic 5: User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding
Topic 6: Security	15%	- Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions
Topic 7: Workspace Administration	9%	- Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations

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Salesforce Certified Slack Administrator Sample Questions (Q138-Q143):

NEW QUESTION # 138
As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?

A. Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
B. Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
C. Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
D. Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.

Answer: D

Explanation:
Slack recommends using Slack Connect for secure, flexible external collaboration:
"Slack Connect enables organizations to manage their own members, privacy settings, and security policies while sharing channels with external partners." Using guest accounts (B, D) would require you to manage all external users yourself, which is burdensome and inflexible. Option C incorrectly implies that Slack Connect automatically sunsets access - expiration must be manually managed.
(Reference: Slack Administration Study Guide - Slack Connect External Collaboration)
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NEW QUESTION # 139
You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance.
You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel.
What is the reason for this?
(Select the best answer.)

A. The Slack Connect channel is private in the partner organization's workspace, so the employee cannot search for it.
B. The employee of the partner organization is not a member of the Slack Connect channel.
C. The Slack Connect channel may have a different name in the partner organization's workspace.
D. The employee of the partner organization does not have posting permissions in the channel.

Answer: C

Explanation:
In Slack Connect, the same channel can have different names in each participating organization's workspace:
"Slack Connect channels may appear with different names in each organization. Members need to search by the name it appears in their own workspace." Therefore, even though you sent the channel name from your side, the user on the partner organization side needs to find it by the name assigned in their workspace. It is not an issue of membership (A), posting permissions (C), or privacy settings (B) in this case.
(Reference: Slack Administration Study Guide - Slack Connect Channel Management)

NEW QUESTION # 140
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A. Enable Workflow Builder and webhooks in Workflow Builder.
B. Add members of the customer support team as App Managers under workspace App Management settings.
C. Enable channel email addresses to forward support emails to their dedicated channel.
D. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
E. Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.

Answer: A,D

Explanation:
According to Slack Enterprise Grid documentation:
"To allow users to integrate external tools into workflows, admins must enable steps from apps and allow workflows to include webhook triggers." Also,
"Enabling Workflow Builder and allowing users to create workflows (except Guests) ensures flexibility." While A (App Managers) grants permission to approve apps, it is not needed for creating workflows. Channel emails (C) are unrelated. Workflow creation policy (E) is important too but the critical steps for app usage and webhook integration are B and D.
(Reference: Slack Administration Study Guide - Workflow Builder with External Integrations)
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NEW QUESTION # 141
Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?

A. Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.
B. Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
C. Change the email, and reset the password. Changing the email will end John's Slack session.
D. Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.

Answer: A

Explanation:
To automatically manage user deactivation:
"If your Identity Provider supports SCIM provisioning, and it is correctly configured with Slack, user deactivation in the IdP will trigger automatic deactivation of the user's Slack account." SCIM ensures seamless deprovisioning. Just-in-Time deactivations (D) are not a Slack feature, and changing the email manually (A) is not secure or scalable.
(Reference: Slack Administration Study Guide - User Deprovisioning with SCIM)

NEW QUESTION # 142
What is true when public file sharing is enabled?

A. Integrated data loss prevention (DLP) solutions can monitor files in private channels and direct messages (DMs).
B. Your organization's file sharing settings will apply to all files uploaded to a Slack Connect channel by any of the up to 250 organizations that have joined the channel.
C. File upload permissions to Slack Connect channels can't be restricted.
D. In a public channel, only admins can create an external link for a file.

Answer: B

Explanation:
Slack documentation states:
"When public file sharing is enabled, file sharing settings apply to files uploaded by any organization participating in a Slack Connect channel." DLP monitoring (A) is separate and applies differently. File upload permissions (C) can be restricted through Slack Connect settings. Any user, not just admins (D), can create external file links if allowed.
(Reference: Slack Administration Study Guide - Managing Public File Sharing in Slack)
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NEW QUESTION # 143
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