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| Section | Objectives |
|---|---|
| Integration Architecture Fundamentals | - Integration concepts and patterns
|
| Security and Identity | - Authentication mechanisms
|
| Data Integration and Management | - Data transformation and mapping
|
| Event-Driven Architecture | - Event messaging systems
|
| API and Connectivity | - API-led connectivity
|
| Middleware and Integration Platforms | - Integration middleware
|
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NEW QUESTION # 87
An enterprise customer is implementing Salesforce for Case Management. Based on the landscape (Email, Order Management, Data Warehouse, Case Management), what should the integration architect evaluate?
Answer: B
Explanation:
The evaluation of an integration landscape is a process of rationalization. The goal is to identify which legacy systems Salesforce will replace (System Retirement) and which systems it must coexist with (Integration).
In this scenario, Salesforce is being implemented for Case Management. Salesforce Service Cloud is the industry leader for this specific function. Therefore, the legacy Case Management System should be retired.
Any architecture that suggests "integrating" Salesforce with the legacy Case Management system (Options A and B) is creating a redundant and complex "dual-master" scenario that increases technical debt.
To provide a successful support experience, Salesforce needs to be the central "Engagement Layer," which requires integration with the remaining ecosystem:
* Email Management System: To support "Email-to-Case" and ensure all customer communications are captured within the Salesforce Case record.
* Order Management System (OMS): Support agents often need to verify purchase history or shipping status to resolve a case. A "Data Virtualization" or "Request-Reply" integration with the OMS is vital.
* Data Warehouse: For long-term historical reporting and cross-functional analytics, Salesforce must push case data to the enterprise Data Warehouse.
By evaluating the integration with the Data Warehouse, Order Management, and Email Management systems, the architect ensures that Salesforce is enriched with the context it needs to resolve cases while simultaneously retiring the redundant legacy support system.
NEW QUESTION # 88
Northern Trail Outfitters needs to make synchronous callouts "available to promise"services to query product availability and reserve inventory during customer checkout process.
Which two considerations should an integration architect make when building a scalable integration solution?
Choose 2 answers
Answer: A,C
Explanation:
Explanation
The typical and worst-case historical response times, and how many concurrent service calls are being placed are two considerations that an integration architect should make when building a scalable integration solution for synchronous callouts to "available to promise" services. These two factors can affect the performance, reliability, and availability of the integration solution, as well as the user experience of the customer checkout process. The integration architect should design the solution to handle high volumes of service calls, optimize the response times, handle errors and timeouts, and avoid hitting governor limits or service quotas.
References: Certification - Integration Architect - Trailhead, [Callout Limits and Limitations], [Integration Patterns and Practices]
NEW QUESTION # 89
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
Answer: D
Explanation:
Change Data Capture Event is the best option to meet this requirement. Change Data Capture Event is a type of streamingevent that notifies subscribers of changes to Salesforce records, such as creation, update, delete, and undelete operations1. By subscribing to Change Data Capture Event for the Case object, the dashboard component can receive real-time updates on the number of closed Cases. Push Topic Event is another type of streaming event that notifies subscribers of changes to Salesforce records that match a SOQL query2. However, Push Topic Event has some limitations, such as not supporting all SOQL features and not capturing delete and undelete operations3. Platform Event is a type of streaming event that delivers custom notifications within the Salesforce platform or from external sources4. Platform Event is not suitable for this requirement because it is not tied to Salesforce records and requires custom logic to publish and subscribe. Generic Event is a type of streaming event that sends custom JSON notifications to subscribers without a predefined schema5. Generic Event is not suitable for this requirement because it is not tied to Salesforce records and requires custom logic to publish and subscribe.
NEW QUESTION # 90
Northern Trail Outfitters has recently experienced intermittent network outages in its call center. When network service resumes, Sales representatives have inadvertently created duplicate orders in the manufacturing system because the order was placed but the return acknowledgement was lost during the outage.
Which solution should an architect recommend to avoid duplicate order booking?
Answer: B
NEW QUESTION # 91
A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.
Which two questions should the integration architect consider?
Choose 2 answers
Answer: B,D
Explanation:
https://www.youtube.com/watch?v=zQncznMLrt4 Contract first interface is important as it can impact integration design in terms of efficiency and collaboration.
NEW QUESTION # 92
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