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NEW QUESTION # 64
An internal auditor of a manufacturer of aluminium products for the car industry raised a nonconformity against section 6.2.2 of ISO 14001 in Report IA202. The nonconformity (NC3) stated:
" Top management has not analysed why none of the environmental objectives set for the last year have been met. " A third-party auditor reviewing the internal audit process came across the nonconformity and found that no corrective action was documented. The EMS Manager confirmed no action had been taken, but added he expected a number of objectives to be achieved in the next three months, so there was no need for further action. He explained in confidence that the organisation was fighting a takeover bid and resources for environmental projects had been cut.
From the information, select three nonconformities that the auditor could raise to ISO 14001.
Answer: D,E,H
Explanation:
In accordance with ISO 14001:2015, audit findings must reflect objective evidence demonstrating a failure to fulfill explicit standard requirements across system resources, objective management, and corrective action workflows.
* Option C (Clause 7.1 Resources): Top management is obligated under Clause 7.1 to determine and provide the resources necessary to establish, maintain, and continually improve the EMS. Arbitrarily withholding or cutting resources needed to achieve established environmental objectives constitutes a direct nonconformity against leadership resource provision.
* Option E (Clause 6.2.2 Planning actions to achieve environmental objectives): Clause 6.2.2 requires that planned actions to achieve objectives (including resource allocation, designated responsibilities, and target timelines) be executed. Failing to execute planned actions, resulting in none of the annual environmental targets being met, represents a clear operational nonconformity.
* Option F (Clause 10.2.a Nonconformity and corrective action): When an internal audit nonconformity (NC3) is formally raised, Clause 10.2 requires the organization to react, evaluate the need for action, and implement corrective actions to address the finding. Unilaterally deciding to take no documented corrective action violates Clause 10.2.a.
Options A, B, D, G, and H represent speculative, prescriptive, or invalid nonconformity statements that are not directly supported as standard nonconformity evidence in this scenario.
References: ISO 14001:2015 Clauses 6.2.2 (Planning actions to achieve environmental objectives), 7.1 (Resources), 10.2 (Nonconformity and corrective action), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Grading Nonconformities and Corrective Action Verification).
NEW QUESTION # 65
The audit lifecycle describes the ISO 19011 process for conducting an individual audit.
Which two of the following are part of conducting the audit activities?
Answer: D,E
Explanation:
According to ISO 19011:2018 Clause 6.4.3 (Conducting audit activities):
Conducting audit activities includes:
Holding opening meetings (A).
Collecting and verifying information.
Generating audit findings.
Determining audit conclusions (F).
Assigning work (B) and determining feasibility (E) occur during audit planning.
Report distribution (C) and corrective action verification (D) occur after audit completion.
Reference: ISO 19011:2018 Clause 6.4.3.
NEW QUESTION # 66
A chain of 10 paint shops in a city has established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing a second-party audit. The audit plan included an interview with the General Manager.
The dialogue was as follows:
You: Hi, good evening. I have seen well-developed environmental risk assessment processes. However, I did not find the identification of emergency situations included in the results of this process. The Environmental Manager could not provide me with an acceptable answer to this question.
GM: The EM joined us two months ago, and he may not know some decisions we made some time ago, when we first certified our EMS. During those days, I met with all 10 supervisors and asked them what the emergencies were that they feared most. They unanimously said: fire. That was it. This is the only emergency we care of. As far as I remember we do not test the plan very often because the supervisors of all our 10 shops know it very well. The auditors of our certification body accepted this. We did not have a fire in the last 10 years.
What evidence would you need to review to determine conformity with ISO 14001 in this scenario? Select six.
Answer: B,D,E,F,G,H
Explanation:
The correct answers are A, B, D, F, G and H .
This scenario mainly relates to ISO 14001:2015 Clause 8.2 - Emergency preparedness and response , supported by Clause 7.2 - Competence , Clause 7.3 - Awareness , and Clause 9.3 - Management review .
A). Shops that have tested the plan in the last 10 years - Correct
ISO 14001 expects planned emergency response actions to be tested periodically where practicable. Since the General Manager says the plan is not tested very often, the auditor should check which shops have tested the emergency plan and when.
B). Replacements of supervisors of each shop when they are absent - Correct The General Manager relies heavily on the 10 supervisors knowing the fire emergency plan. The auditor should verify what happens if a supervisor is absent. Emergency response must remain effective regardless of absence, leave, sickness, or shift changes.
D). General competence records of all 10 supervisors - Correct
If supervisors are relied upon to control emergency response, their competence is relevant evidence. The auditor should verify that they are competent to perform the emergency-related responsibilities assigned to them.
F). Reports of the management reviews - Correct
Management review records may show whether emergency preparedness, incidents, changes, resources, test results, improvement needs, and EMS effectiveness have been reviewed. This is important because the emergency decision appears to have been made 10 years ago and may not have been adequately reviewed since.
G). Records of the specific fire combat training of workers - Correct
Workers must have suitable awareness and training related to emergency preparedness and response. For paint shops, fire is a credible emergency situation, so specific fire response training records are relevant evidence.
H). Results of the inspection of fire extinguishers - Correct
Fire extinguishers are part of the emergency response arrangements. Inspection results help confirm that emergency equipment is available, maintained, and suitable for use.
The two options not selected are:
C). Reports of audits from the certification body - Not selected
Previous certification audit reports may provide background, but they do not replace the auditor's own audit evidence. The current audit must determine present conformity.
E). Signage related to health and safety in each shop - Not selected
Health and safety signage may be useful, but the question is about ISO 14001 EMS conformity and environmental emergency preparedness. It is not one of the strongest pieces of evidence for this EMS issue unless directly linked to environmental emergency response.
NEW QUESTION # 67
Which one of the following outcomes of an audit does not require the auditee to respond?
Answer: C
Explanation:
According to ISO 19011:2018 Clause 3.11 (Audit findings) and Clause 6.4.10:
Audit findings can be conformity, nonconformity, or opportunity for improvement.
A conformity simply confirms that the requirements have been met no further action is required from the auditee.
Nonconformities require corrective actions.
Opportunities for improvement may trigger voluntary action but not mandatory response.
Diverging opinions are handled during the audit but don't require post-audit response unless linked to nonconformity.
Reference: ISO 19011:2018 Clause 3.11, 6.4.10; ISO 14001 Lead Auditor Guide - Audit Findings.
NEW QUESTION # 68
A multi-level shopping centre is open every day to the public from 09:00-21:00. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on.
Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights, thus saving on lighting costs, but the board has not yet approved the estimated budget for this.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try to reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed on each floor of the centre. We take readings every hour, and we plot the consumption graph for every staff shift.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 14001.
Answer: A,F,H
Explanation:
The correct answers are C, D and F .
This question relates to ISO 14001:2015 Clause 9.1.1 - Monitoring, measurement, analysis and evaluation .
Clause 9.1.1 requires the organisation to monitor, measure, analyse and evaluate its environmental performance. The organisation must determine what needs to be monitored and measured, the methods for monitoring, measurement, analysis and evaluation, when monitoring and measurement will be performed, and when results will be analysed and evaluated. It must also ensure monitoring and measuring equipment is calibrated or verified, where appropriate.
C). Periodic analysis of the results of meter readings - Correct
The shopping centre is measuring electricity consumption using meters. Analysing meter readings periodically provides evidence that the organisation is evaluating environmental performance, not just collecting data.
D). Certification showing that the meters are calibrated to known standards - Correct Because the centre relies on electricity meters to measure energy consumption, calibration or verification evidence supports the validity of the measurement results.
F). A procedure that provides instructions in taking meter readings and using them to plot a graph - Correct This provides evidence that the organisation has defined a method for monitoring and measuring energy consumption and for presenting the data for analysis.
The other options are not the best answers for Clause 9.1.1:
A relates more to competence or awareness, not monitoring and measurement.
B relates to environmental objectives under Clause 6.2, not directly to Clause 9.1.1.
E is not relevant unless office temperature has been identified as something requiring monitoring.
G is an operational improvement action, not evidence of monitoring and measurement.
H may affect energy use, but increased visitor numbers alone do not demonstrate monitoring, measurement, analysis or evaluation.
Therefore, the three items that best demonstrate conformance with ISO 14001:2015 Clause 9.1.1 are C, D and F .
NEW QUESTION # 69
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