Free PDF 2026 Salesforce ADM-201–Reliable Certification Exam

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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Topic 2: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 3: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 4: Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Topic 5: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 6: Configuration and Setup15%- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
Topic 7: Service and Support Applications10%- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Topic 8: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities

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Salesforce Certified Administrator Sample Questions (Q145-Q150):

NEW QUESTION # 145
Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts?
Default access for the Account object is Public Read Only. Executive Management Sales Management Sales Person Operations Management Operations Person

Answer: A

Explanation:
Explanation/Reference: Read/Write is granted through role hierarchy permissions from the sharing rule. If the sharing rule referenced a sharing group then the Grant Access Using Hierarchies would not apply. This could also be true for a custom object; all standard objects require Grant Access Using Hierarchies.


NEW QUESTION # 146
Which two statements about products and price books are true?
Choose 2 answers

Answer: A,D


NEW QUESTION # 147
A role has many to many relationships with the user?

Answer: B

Explanation:
Section: Volume D


NEW QUESTION # 148
Formula cannot reference any field that is restricted by Field level security

Answer: B


NEW QUESTION # 149
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?

Answer: B

Explanation:
Section: Volume L


NEW QUESTION # 150
......

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