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| Section | Weight | Objectives |
|---|
| Topic 1: Requirements | 18% | - Requirements management
- 1. Validate requirements
- 2. Identify dependencies
- 3. Manage requirement lifecycle
- 4. Gather business requirements
|
| Topic 2: Business Process Mapping | 12% | - Process analysis
- 1. Document current-state processes
- 2. Use process mapping techniques
- 3. Design future-state processes
- 4. Manage scope definition
|
| Topic 3: Collaboration with Stakeholders | 23% | - Stakeholder engagement
- 1. Prioritize business needs
- 2. Identify stakeholder roles
- 3. Facilitate communication
- 4. Manage stakeholder expectations
|
| Topic 4: Customer Discovery | 17% | - Business analyst responsibilities
- 1. Identify business objectives
- 2. Support implementation lifecycle
- 3. Assess customer environment
- 4. Demonstrate Salesforce capabilities
|
| Topic 5: Development Support and User Acceptance | 12% | - Solution validation
- 1. Manage change adoption
- 2. Support development teams
- 3. Validate business outcomes
- 4. Coordinate user acceptance testing
|
| Topic 6: User Stories | 18% | - Agile documentation
- 1. Define acceptance criteria
- 2. Support Agile delivery
- 3. Write user stories
- 4. Refine backlog items
|
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Salesforce Certified Business Analyst Exam Sample Questions (Q226-Q231):
NEW QUESTION # 226
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A. As a <xyz>, I want <xyz>, so that <xyz>
- B. I want <xyz>, as a <xyz>, so that <xyz>
- C. I want <xyz>, so that <xyz>, for a <xyz>
Answer: A
Explanation:
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 227
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
- A. The Candidate object has Edit access.
- B. The acceptance criteria has been approved.
- C. The Candidate Status field can be updated.
Answer: B
Explanation:
A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is "The Candidate Status field can be updated." This criterion checks if the functionality of updating the candidate's submission progress is working as expected and meets the user's need. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done
NEW QUESTION # 228
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Capability model
- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- C. Value stream map
Answer: A
Explanation:
Explanation
This answer states that using a capability model is the type of process diagram that the BA should use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract". A capability model is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability model can help the BA to identify and group related business activities or functions into capability areas or domains, such as sales, marketing, service, or finance. A capability model can also help the BA to align business processes with business goals and strategies.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
NEW QUESTION # 229
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
- A. Gather business requirements;, create process maps, and write user stories.
- B. Create a data dictionary, write end user documentation, and review test scripts.
- C. Complete testing, build training materials, and elicit requirements for the next iteration.
Answer: A
Explanation:
Explanation
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business
NEW QUESTION # 230
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. To identify acceptance criteria with pass/fail indicators
- B. To ensure what was originally requested is being delivered
- C. summarize the overall ask and determine what is in scope
Answer: B
NEW QUESTION # 231
......
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