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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Service Request Management	25%	- Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q50-Q55):

NEW QUESTION # 50
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available
B. Time Period
C. Interval
D. Start/Stop
E. Duration

Answer: E

NEW QUESTION # 51
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Resolved".
B. "Customer working" is one of the five seeded status types.
C. "Closed" status is set by an automatic job after a specified number of days.
D. If required, users can manually set the "Closed" status for a service request.
E. Users can reopen a service request when the status is set to "Closed".

Answer: A,C

NEW QUESTION # 52
Which three types of data are included in the interaction associated with a normal call flow?

A. Channel
B. Contact name
C. Start time of the call
D. Agent name
E. Service Request create date

Answer: B,D,E

NEW QUESTION # 53
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Many DCS applications can be active in production at the same time.
B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C. Only one version of a DCS application can be active in production at any time.
D. DCS application can be embedded in other sites.

Answer: B,C,D

NEW QUESTION # 54
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can download large volumes of SR data from the Analytics interface.

Answer: A,D

NEW QUESTION # 55
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