CIPS L5M9 BY USING L5M9 EXAM QUESTIONS

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Dependability 2. Speed 3. Cost 4. Flexibility 5. Quality
Topic 2: Quality and Reliability Management	- Failure prevention and recovery 1. Failure measurement and impact 2. Failure Mode and Effects Analysis (FMEA) 3. Maintenance strategies and reliability improvement - Total Quality Management (TQM) 1. Quality assurance vs total quality
Topic 3: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets - Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering
Topic 4: Operations Strategy and Performance	- Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives - Order winners and order qualifiers 1. Competitive positioning through operations capability
Topic 5: Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Variation in demand 2. Volume 3. Visibility 4. Variety

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CIPS Operations Management Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

A. operations agility
B. quality
C. cost
D. customer satisfaction

Answer: B,C

Explanation:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75

NEW QUESTION # 39
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

A. yes- in continuous operations there is a high level of standardisation
B. yes- in continuous operations there is a low level of automation
C. no- in continuous operations actual customer numbers are used
D. no- in continuous operations there is a high level of work-in-progress inventory

Answer: A

Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.

NEW QUESTION # 40
Which of the following is not an example of Statistical Process Control?

A. Check Sheet
B. Histogram
C. Scatter Diagram
D. Flowchart

Answer: D

Explanation:
A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.

NEW QUESTION # 41
Where a company produces many different but similar products, what is this dimension known as?

A. high variation
B. low variety
C. low variation
D. high variety

Answer: D

Explanation:
This is high variety. Variation is about fluctuations in demand. See p.49

NEW QUESTION # 42
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A. financial costs and reputational costs
B. private costs and social costs
C. social costs and environmental costs
D. private costs and public costs

Answer: B

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133

NEW QUESTION # 43
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