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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: HR System Architecture	30%	- HR Service Delivery architecture - HR services and catalog structure - HR data model (HR Case, HR Profile, tables) - HR criteria and targeting
Topic 2: HR Journeys and Lifecycle Events	20%	- Lifecycle event configuration - Activity Sets and triggers - Onboarding / Offboarding / Transfers - Journey Designer
Topic 3: Security and Data Protection	20%	- HR data security model - Confidential HR data handling - Contextual security for HR cases - Role-based access control
Topic 4: Core HR Applications and Employee Center	30%	- HR Case Management - Employee Center configuration - HR Administration - HR Dashboards and Reporting

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q117-Q122):

NEW QUESTION # 117
What role is required to access the modules in the HR Integrations application?

A. HR Core Profile Reader [sn_hr_core.profile_reader]
B. Admin [admin]
C. HR Integrations Admin [sn_hr_integrations.admin]
D. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html

NEW QUESTION # 118
Which ServiceNow feature is used to create pulse surveys?

A. Employee Forms
B. Learning Posts
C. Employee Forums
D. Listening Posts

Answer: B

NEW QUESTION # 119
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

A. Using User Criteria
B. All employees will see the same information
C. Client roles automatically limit what is visible to employees
D. Using HR Criteria

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources
/task/CreateModHRContType.html

NEW QUESTION # 120
What is the role of a Delegated Developer for HR Service Delivery?

A. To modify HR application objects such as skills, chat, surveys
B. To access all areas of HR to create Cases, Tasks, Reports, Profiles, etc.
C. To inherit access to other scoped applications
D. To allow employees to delegate their tasks to other employees

Answer: A

Explanation:
The Delegated Developer role in HR Service Delivery is designed to allow specific users or groups the ability to perform administrative and development tasks within the HR scoped application without granting them the full system administrator [admin] role. Specifically, this role permits them to modify HR application objects such as skills, chat configurations, and surveys . This is a strategic security practice that adheres to the principle of least privilege, allowing HR technical team members to configure application- specific logic-like survey questions or chat queues-while remaining restricted from global system settings.
It differentiates development responsibilities from standard HR operations (like case handling) or global system administration. This ensures that HR-specific configurations remain under the control of the HR department while maintaining the security and stability of the broader ServiceNow platform.

NEW QUESTION # 121
Which plugin allows agent tasking only within the HR department?

A. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
B. Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
C. Human Resources Scoped App: Integrations [com.sn_hr_integrations]
D. Human Resources Scoped App: Employee Relations

Answer: D

Explanation:
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.

NEW QUESTION # 122
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