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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 2: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Topic 3: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 4: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 5: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management
Topic 6: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops

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Salesforce Certified Slack Consultant Sample Questions (Q93-Q98):

NEW QUESTION # 93
In the context of proposing a Slack implementation, why is it important to understand the client's existing workflow and communication challenges?

A. To determine the level of technical training required for the client's IT staff
B. To tailor the Slack pricing plan to the client's budget
C. To develop a targeted Slack implementation strategy that addresses these specific workflow and communication challenges
D. To recommend the total number of Slack channels the organization should create

Answer: C

Explanation:
Understanding the client's existing workflow and communication challenges is crucial for developing a tailored implementation strategy. This approach ensures that the proposed use of Slack directly addresses the client's specific pain points and enhances their overall communication and collaboration efficiency.

NEW QUESTION # 94
How does Slack's experiential learning approach empower users to enhance their proficiency in using the platform?

A. Through interactive tutorials and real-time problem-solving exercises within Slack itself
B. Offering external classroom-based training sessions focusing on theoretical aspects of Slack
C. By providing a comprehensive set of written manuals and documentation for users to study in detail
D. Relying solely on self-guided exploration of features without any structured guidance

Answer: A

Explanation:
Slack's experiential learning approach involves interactive tutorials and real-time problem-solving exercises, enabling users to learn by doing. This hands-on experience within the Slack platform itself helps users quickly develop proficiency and confidence in using its features effectively.

NEW QUESTION # 95
A company is planning to migrate from an older communication platform to Slack. What is the most important initial step in this process?

A. Train all employees on Slack before starting the migration process
B. Cut off access to the old communication platform to encourage a swift transition
C. Immediately start migrating data to Slack without assessing the old platform
D. Conduct a thorough assessment of the current communication platform, workflows, and user needs

Answer: D

Explanation:
The initial and most crucial step in migrating to Slack is to conduct a comprehensive assessment of the existing communication platform, including current workflows and user needs. This assessment provides the necessary insight to develop a tailored migration strategy that addresses specific organizational requirements.

NEW QUESTION # 96
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
B. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
C. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.

Answer: B

Explanation:
The correct answer is C . Enterprise Key Management is not a casual toggle that an admin simply enables inside Slack after purchase. It is an advanced enterprise security capability that gives an organization control over encryption keys for Slack data and requires proper commercial entitlement, technical planning, and Slack-supported configuration. The client must purchase EKM as an add-on product and then coordinate configuration with Slack because key management affects encryption operations, security architecture, administrative access, and incident response procedures. Option A is wrong because EKM is not a free add-on and cannot be treated as a simple self-service feature. Option B is also wrong because EKM is not automatically included merely because the organization purchased "security tools." It has to be entitled and implemented deliberately. The consultant's guidance should set expectations correctly: validate licensing, engage Slack, coordinate with the client's security and key-management teams, and implement the feature through the approved process.
Reference topic: Policies and Settings - Enterprise Key Management, advanced security add-ons, encryption governance, Slack-supported configuration, and enterprise security planning.

NEW QUESTION # 97
A company wants to enhance the security of their Slack workspace by ensuring that only authorized employees can access it. What identity management setting should they implement?

A. Enable open registration for all users with an email verification process
B. Allow users to create accounts using their personal email addresses
C. Implement SAML-based Single Sign-On (SSO) with their corporate identity provider
D. Require administrators to manually create accounts for each employee

Answer: C

Explanation:
Implementing SAML-based SSO with the company's corporate identity provider enhances security by ensuring that only authorized employees with corporate credentials can access the Slack workspace.

NEW QUESTION # 98
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