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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 2: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Transition from other platforms 2. Data migration strategies
Topic 3: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Topic 4: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 5: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q73-Q78):

NEW QUESTION # 73
A company is integrating Slack and wants to ensure their admins are well-equipped to manage the platform. What should be included in a tailored learning curriculum for Slack admins?

A. An advanced course in coding for custom Slack integrations, without covering basic admin responsibilities
B. A comprehensive curriculum starting from basic Slack functionalities to advanced admin controls, security settings, and integration management
C. A curriculum centered only around Slack's entertainment and social interaction features
D. A curriculum focused only on basic messaging and channel creation, assuming admins will learn advanced features independently

Answer: B

Explanation:
A comprehensive curriculum that covers both basic functionalities and advances into admin controls, security settings, and integration management is essential for Slack admins. This ensures they have a full understanding of the platform, from fundamental operations to complex management tasks, equipping them to handle various administrative challenges effectively.

NEW QUESTION # 74
A software development company is utilizing Slack and wishes to optimize their administrative workflows. Which administrative process would be most beneficial to migrate to Slack?

A. Hosting and archiving sensitive contract negotiations and legal documents
B. Tracking project timelines, assigning tasks, and managing daily stand-up updates
C. Detailed technical documentation and code repository management
D. Storing and managing large files and proprietary software tools

Answer: B

Explanation:
Slack is well-suited for managing project timelines, assigning tasks, and facilitating daily stand-up updates, as it can centralize communication, enhance transparency, and streamline workflow management with integrations and bots.

NEW QUESTION # 75
What considerations should you take into account as you tailor your learning plan for your client?

A. Number of Admins and Users, client's use of Cloud storage and different time zones and/or languages
B. Client's use of Slack, brand of video conferencing tool, and different time zones and/or languages
C. Client's use of Slack, number of Admins and Users and different time zones and/or languages
D. Brand of video conferencing tool, client's use of Slack and number of Admins and Users

Answer: C

Explanation:
The correct answer is D. A strong Slack learning plan must be tailored to the client's current Slack maturity, audience size, admin/user mix, geographic distribution, and language needs. The client's current use of Slack determines whether training should focus on basic navigation, behavior change, migration differences, advanced workflows, or admin operations. The number of Admins and Users affects scale, delivery method, scheduling, and whether enablement should include live training, videos, office hours, documentation, champions, or self-serve resources. Time zones and languages are critical for global rollout planning because a single live session may exclude entire regions or reduce training effectiveness. Option A incorrectly includes the brand of video conferencing tool, which is not a primary design consideration. Option B includes cloud storage, which may be relevant for integrations but not core learning-plan tailoring. Option C again overweights video conferencing brand and omits time zones/languages. The consultant should design enablement around user population, Slack maturity, and accessibility across regions.

NEW QUESTION # 76
In the context of proposing a Slack implementation, why is it important to understand the client's existing workflow and communication challenges?

A. To tailor the Slack pricing plan to the client's budget
B. To recommend the total number of Slack channels the organization should create
C. To determine the level of technical training required for the client's IT staff
D. To develop a targeted Slack implementation strategy that addresses these specific workflow and communication challenges

Answer: D

Explanation:
Understanding the client's existing workflow and communication challenges is crucial for developing a tailored implementation strategy. This approach ensures that the proposed use of Slack directly addresses the client's specific pain points and enhances their overall communication and collaboration efficiency.

NEW QUESTION # 77
A company is integrating Slack for its global team. The IT department wants to ensure that certain sensitive channels are private and accessible only to specific regions due to compliance reasons.
What is the best approach to align and agree on these settings?

A. Set all channels to private by default and manually grant access to specific regions
B. Implement an organization-wide setting that restricts channel creation to admins only
C. Allow open access to all channels and rely on team members to follow guidelines
D. Create a policy that requires regional managers to request access for their teams to sensitive channels

Answer: D

Explanation:
This approach ensures controlled access to sensitive channels while aligning with compliance requirements. Regional managers, being aware of their teams' needs and compliance constraints, can effectively manage access requests, ensuring both security and efficiency.

NEW QUESTION # 78
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