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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Exam Format: | Scenario-based questions, Multiple response, Case studies, Multiple choice |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD (varies by region) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Passing Score: | 700/1000 |
| Exam Duration: | 100-120 |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Available Languages: | Spanish, Simplified Chinese, German, English, Korean, French, Japanese |
| Recommended Training: | Dynamics 365 Customer Experience training modules Microsoft Learn - MB-280 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Registration Microsoft Learn MB-280 Exam Page |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
>> Training MB-280 Solutions <<
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NEW QUESTION # 74
You work at a non-profit organization. Your organization ' s contact base includes personal information for some famous celebrities.
You ' ve recently heard that someone from the organization has been calling a specific celebrity for non-work- related reasons.
You need to find out who has been accessing certain contact records. You decide to use auditing.
Which two boxes must be checked as prerequisites steps? To answer, select the appropriate check boxes in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 75
You are configuring offline mode for a model-driven app on a customer project.
You need to ensure that the customer is aware of the capabilities and limitations of offline mode.
Which two facts should you convey? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Explanation:
[A] Supported type of views: Only system views and quick views are supported in mobile offline.
Personal views aren't supported.
[B] Qualify a lead: When a lead created in mobile offline is qualified and when the user goes online, the business process stage shows the qualified stage. The user has to manually select Next stage to move to the next stage.
Reference:
https://learn.microsoft.com/en-us/power-apps/mobile/offline-limitations
NEW QUESTION # 76
Hotspot Question
Both your sales and marketing teams use Dynamics 365 applications to conduct campaigns with customers.
Leadership has asked for sales and marketing campaigns to have parent campaigns applied so the combined success of sales and marketing efforts can be measured, along with each division's own success. They want the campaign hierarchy to be clear to users so they can see a "Parent Campaign" relationship. Any actions taken on parent records should automatically be taken on child records.
You need to update table relationships to enable the requirements using the minimum amount of configuration steps.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Campaign
Table, Related (Many)
Hierarchical relationships are self-referential one-to-many relationships.
In this case from the Campaign table, to the Campaign table.
Example:
Box 2: Child campaign
Lookup column display name
Self-referential means that the table is related to itself. For example, the account table has a lookup column to associate it with another account table row.
The Parent table is on the 1-side of the 1-M relation, and it refers to Child Campaign with the Lookup column.
Box 3: Configurable Cascading
Relationship behavior, Type of behavior
Any actions taken on parent records should automatically be taken on child records.
When a one-to-many entity relationship exists there are cascading behaviors that can be configured to preserve data integrity and automate business processes.
Note: Parental entity relationships
Each pair of entities that are eligible to have a 1:N relationship can have multiple 1:N relationships between them. Yet only one of those relationships can be considered a parental entity relationship.
A parental entity relationship is any 1:N entity relationship where one of the cascading options (defined in CascadeType) in the Parental column of the following table is true.
NEW QUESTION # 77
The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.
You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.
What should you convey?
Answer: D
Explanation:
When an email is tracked from a delegated mailbox using the Dynamics 365 App for Outlook, the owner of the tracked email is set to the primary mailbox owner. This means that regardless of which delegate is tracking the email, the email will be associated with the primary mailbox owner in Dynamics 365.
This behavior ensures that the email is correctly attributed to the user who owns the mailbox, providing clarity on ownership and ensuring that the right person is credited for the correspondence.
NEW QUESTION # 78
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Solution: Update the roll-up recurrence frequency.
Does this meet the goal?
Answer: B
NEW QUESTION # 79
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