Pass Guaranteed Quiz 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional–Valid New Exam Cram

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.
B. The Starts When criteria of the milestones is not True.
C. Entitlement rules are not valid for the service request.
D. The scheduled process has not been set up.

Answer: A,B,D

NEW QUESTION # 48
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.
B. In the Work Assignments section, modify the default value in the Capacity field to a new value.
C. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
D. Select the Manage Capacities task.

Answer: A,C

NEW QUESTION # 49
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Answer: E

NEW QUESTION # 50
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Products
B. Manage Service Request Queue
C. Manage Service Request Status Values
D. Manage Service Request Severities
E. Manage Service Request Categories
F. Manage Service Request Resolutions

Answer: A,B,C,E

NEW QUESTION # 51
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
B. Milestones are commitments to handle SRs within certain timelines.
C. Milestones are actions on a service request (SR) that must be completed by a specific time.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Answer: A,D,E

NEW QUESTION # 52
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