Oracle Real 1Z0-1064-26 Dumps Free: Oracle Fusion Service 2026 Implementation Professional & Leader in Qualification Exams

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Topic 2: Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Object workflows 3. Custom objects and fields - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Scheduled processes and automation 3. SR outcomes and resolutions 4. Profile options and system configuration 5. User and role management
Topic 3: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Topic 4: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Topic 5: Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools
Topic 6: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Topic 7: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Agent capacity and availability 2. Queue configuration 3. Assignment rules based on SR attributes
Topic 8: Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Topic 9: Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q78-Q83):

NEW QUESTION # 78
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. There are no specific e-mail tasks available.
B. The team members don't have the Email Administrator Role provisioned.
C. The environment was not provisioned correctly and the service module is missing.
D. The team members have not established the e-mail feature on the Offerings page.

Answer: D

NEW QUESTION # 79
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Check the Active flag.
B. Select Create Category > Create Child Category.
C. Select Service Catalog in Functional Areas.
D. Select the task Manage Service Request Categories.
E. Complete Category Name.
F. Select Create Category > Create Top-Level Category.
G. Select Status = "Active".

Answer: B,D,F,G

NEW QUESTION # 80
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

Answer: A

NEW QUESTION # 81
In which three situations can default coverage be applied?

A. for a specific period of time
B. for a specific SR status
C. for a specific SR category
D. globally, to all service requests that do not have any other coverage
E. to a specific customer account

Answer: A,C,D

NEW QUESTION # 82
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.
B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D. In includes a preview option for all standard and custom object pages.

Answer: C

NEW QUESTION # 83
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