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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership - Set up and manage crews and resource types |
| Topic 4: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 5: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 6: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 7: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Set up operating hours and availability |
| Topic 8: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
>> Salesforce FS-Con-101テスト問題集 <<
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質問 # 61
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
正解:C
解説:
Serialized inventory allows tracking individual product items by serial number, which is useful for traceability from factory to customer sites. Unsterilized inventory allows tracking product quantities without serialnumbers, which is suitable for disposable kits that are not reused or returned. Creating both products and kits as serialized or unsterilized inventory would not meet the requirement of traceability for products and disposability for kits. References: https://help.salesforce.com/s/articleView?id=sf.
fs_serialized_inventory_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_unserialized_inventory_overview.htm&type=5
質問 # 62
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatchThe appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement? Choose 2 answers
正解:A、C
解説:
For this scenario, Salesforce Field Service should use Resource Preferences together with Required and Excluded Resource Work Rules. Customer feedback can be translated into Resource Preferences on Accounts or Work Orders. Required and Excluded preferences are then enforced by the corresponding Work Rules in the Scheduling Policy so unsuitable technicians are filtered and required technicians are honored.
Operationally, the goal is to preserve schedule integrity while minimizing manual intervention. Field Service should be allowed to use the standard scheduling engine wherever possible so that resource availability, travel, appointment constraints, priorities, and territory context remain consistent across manual and automated scheduling actions.
The alternatives address different parts of the Field Service model. Business objectives rank otherwise valid candidates; they are not substitutes for Required/Excluded filtering. Preferences also belong on customer
/work records rather than on the Service Resource itself.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Resource Preferences; Required Resources; Excluded Resources.
質問 # 63
Universal Containers wants to track the work that is performed on the customer's Install base.
Which object relationship should the Consultant utilize to meet this requirement?
正解:B
解説:
For this scenario, Salesforce Field Service should use the Work Order-to-Asset relationship. Assets represent specific customer-installed products. Relating a Work Order to the Asset records the service history against the exact installed unit and supports lifecycle, maintenance, and reliability analysis.
An Asset represents a customer-specific installed instance of a Product, which is why lifecycle, service history, hierarchy, installation dates, replacements, and component relationships should be modeled on Assets rather than on generic Product records. Work Orders can then reference the exact installed equipment being serviced.
The alternatives address different parts of the Field Service model. Products are catalog definitions rather than the customer-specific installed instances that need a service history.
This keeps the installed-base history tied to the exact customer equipment rather than only to the generic product definition, which is essential for maintenance and lifecycle reporting.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Assets - Assets; Work Orders; installed-base service history.
質問 # 64
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
正解:B
解説:
Polygons are geographic areas that define service territories for scheduling and optimization purposes. The Polygon Assignment Policy determines which polygon in a service territory hierarchy is used to assign service appointments to service resources based on their location or skills. Setting it to the Lowest Level ensures that service appointments are assigned based on the polygon of the child service territory in the hierarchy1. Setting it to the Highest Level would use the polygon of the parent service territory in the hierarchy1. TheTerritory Assignment Policy determines which territory in a hierarchy is used to filter available resources for scheduling. It does not affect polygon assignment. References: 1 https://help.salesforce.
com/s/articleView?id=sf.fs_polygons_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_territories_overview.htm&type=5
質問 # 65
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
正解:A、C
解説:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References:https://help.
salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
質問 # 66
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人生は勝ち負けじゃない、負けたって言わない人が勝ちなのよ。近年Salesforce FS-Con-101認定試験の難度で大方の受験生は試験に合格しなかったのに面して、勇者のようにこのチャレンジをやってますか。それで、我々社のSalesforce FS-Con-101無料の試験問題集サンプルを参考します。自分の相応しい復習問題集バージョン(PDF版、ソフト版を、オンライン版)を選んで、ただ学習教材を勉強し、正確の答えを覚えるだけ、Salesforce FS-Con-101資格認定試験に一度で合格できます。
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