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| Section | Objectives |
|---|---|
| Reporting and Analytics | - Education KPIs and insights - Standard reports and dashboards |
| Student Lifecycle Management | - Recruitment and admissions processes - Enrollment and student success tracking |
| Education Cloud Fundamentals | - Core concepts of Salesforce Education Cloud - Higher Education and K-12 data models overview |
| Experience Cloud for Education | - Engagement and communication strategies - Student and alumni portals |
| Automation and Integration | - Flow automation for education processes - Integration with external education systems |
| Data Management and Security | - Education data architecture and relationships - Security model and access control |
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NEW QUESTION # 127
A university Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?
Answer: A
Explanation:
Tracking Historical Data with EDA:
The Affiliation object in EDA is used to track historical data related to relationships between individuals and organizations (such as alumni and the university).
Using Affiliations for Targeted Outreach:
Create Affiliations: Set up affiliations for alumni to capture historical data such as past donations, engagement activities, and more.
Targeted Outreach: Use the data from affiliations to segment alumni for targeted outreach and donation opportunities.
Implementation Steps:
Configure Affiliations: Ensure that the Affiliation object is configured correctly to capture the necessary historical data.
Data Entry: Enter historical data into the Affiliation records.
Reporting and Analysis: Create reports and dashboards to analyze affiliation data and identify potential outreach opportunities.
Reference:
Salesforce EDA Documentation: Affiliations
NEW QUESTION # 128
A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful.
Which two metrics should the consultant recommend?
Choose 2 answers.
Answer: A,C
Explanation:
Explanation
The volume of emails to the office and the time saved when creating business reports are two metrics that the consultant can recommend to measure the success of the implementation project. These metrics can indicate how well Salesforce has streamlined the internal processes of the Study Abroad office, by reducing the need for manual communication and data entry, and by providing automated and accurate reports. The percentage of staff logins each month and the number of student phone inquiries are not good metrics to measure the success of the implementation project, because they do not reflect how well Salesforce has improved the efficiency and effectiveness of the office. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-k
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-m
NEW QUESTION # 129
Where can a customer find more information on Salesforce open-source and community sprint information?
Answer: B
Explanation:
The customer can find more information on Salesforce open-source and community sprint information on Trailblazer Community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community provides information on Salesforce open-source and community sprint events, such as dates, locations, agendas, or registration links. The customer can also join groups, forums, orblogs related to Salesforce open-source and community sprint topics on Trailblazer Community. Trust.salesforce.com, Partner Community, or AppExchange are not platforms where the customer can find more information on Salesforce open-source and community sprint information. References:
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
https://trailblazercommunitygroups.com/sprints/
NEW QUESTION # 130
How should a consultant prepare for a successful Education Cloud discovery session with an institution?
Answer: A
Explanation:
The consultant should review the institution's strategic plan to prepare for a successful Education Cloud discovery session. The strategic plan is a document that outlines the institution's vision, mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can understand the institution's context, challenges, opportunities, and expectations. The consultant can also align the discovery session agenda and questions with the strategic plan. Creating an Education Cloud storyboard, listing the current challenges in education, and building the institution's technology roadmap are not tasks that the consultant should do to prepare for a discovery session. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf
NEW QUESTION # 131
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
Answer: D
NEW QUESTION # 132
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