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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Manage Inventory and Assets15%- Inventory management
  • 1. Track customer assets
    • 2. Manage products and stock
      Field Service Mobile and Customer Experience20%- Mobile app configuration
      • 1. Configure Field Service mobile app
        • 2. Enable offline capabilities
          - Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              Schedule and Dispatch Work20%- Resource scheduling
              • 1. Use schedule board
                • 2. Optimize scheduling and routing
                  Work Order Management25%- Manage work orders lifecycle
                  • 1. Manage incidents and service tasks
                    • 2. Create and manage work orders
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q148-Q153):

                          NEW QUESTION # 148
                          A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics
                          365 Field Service mobile app, but cannot find the option to launch it.
                          You need to advise the new technician on the first step they should take.
                          What should you suggest?

                          Answer: A

                          Explanation:
                          Use Dynamics 365 Field Service with Dynamics 365 Remote Assist mobile.
                          Set up technician user.
                          First, create a bookable resource that will serve as the technician or front line worker that will use both Field Service on the Field Service Mobile app and Dynamics 365 Remote Assist on the Dynamics 365 Remote Assist mobile app on their phone or tablet.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens


                          NEW QUESTION # 149
                          You are implementing Dynamics 365 for Field Service.
                          Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
                          You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
                          What should you suggest?

                          Answer: B

                          Explanation:
                          Section: Schedule and dispatch work orders


                          NEW QUESTION # 150
                          You are entering products and services into Dynamics 365 CE Field Services.
                          You need to ensure that your field technicians can use the products when completing work orders.
                          Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

                          Answer: C,D

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.


                          NEW QUESTION # 151
                          A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
                          You need to provide a scheduling matrix to the new team member.
                          Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 152
                          You are setting up assets for a customer.
                          The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
                          Solution: You create an Asset Category and associate it with each component and use the Location Tree for viewing. Does this meet the goal?

                          Answer: A


                          NEW QUESTION # 153
                          ......

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