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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Workspace settings and policies
  • 3. Roles and permissions
- Governance framework
  • 1. Acceptable use policies
  • 2. Channel management policies
  • 3. Data governance and compliance
Topic 2: Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel segments and cross-org channels
  • 3. Channel naming conventions and organization
Topic 3: Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Enterprise Key Management (EKM)
  • 3. Retention policies and export
Topic 4: Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Topic 5: Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Topic 6: Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers

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Salesforce Certified Slack Consultant Training Vce - Slack-Con-201 Lab Questions & Salesforce Certified Slack Consultant Practice Training

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Salesforce Certified Slack Consultant Sample Questions (Q82-Q87):

NEW QUESTION # 82
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?

Answer: D

Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.


NEW QUESTION # 83
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?

Answer: A

Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.


NEW QUESTION # 84
A financial services company needs to ensure that their Slack usage complies with industry regulations requiring the archiving of all communications for a minimum of five years. Which Slack feature should they utilize to meet this regulatory requirement?

Answer: A

Explanation:
Compliance Exports in Slack allow organizations to export all communications, which is essential for industries that need to archive communications for regulatory purposes, like financial services.


NEW QUESTION # 85
A rapidly growing tech startup is looking to use Slack to facilitate the integration of new team members. Which feature should they leverage in Slack to optimize the onboarding experience for these employees?

Answer: A

Explanation:
An automated step-by-step onboarding workflow in Slack allows new hires to smoothly integrate into the company by systematically providing them with relevant channel recommendations, guidelines, and essential resources.


NEW QUESTION # 86
What considerations should you take into account as you tailor your learning plan for your client?

Answer: C

Explanation:
The correct answer is D. A strong Slack learning plan must be tailored to the client's current Slack maturity, audience size, admin/user mix, geographic distribution, and language needs. The client's current use of Slack determines whether training should focus on basic navigation, behavior change, migration differences, advanced workflows, or admin operations. The number of Admins and Users affects scale, delivery method, scheduling, and whether enablement should include live training, videos, office hours, documentation, champions, or self-serve resources. Time zones and languages are critical for global rollout planning because a single live session may exclude entire regions or reduce training effectiveness. Option A incorrectly includes the brand of video conferencing tool, which is not a primary design consideration. Option B includes cloud storage, which may be relevant for integrations but not core learning-plan tailoring. Option C again overweights video conferencing brand and omits time zones/languages. The consultant should design enablement around user population, Slack maturity, and accessibility across regions.


NEW QUESTION # 87
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