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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Business Process Automation
  • 3. Flow Builder
Topic 2: Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Knowledge
  • 3. Entitlements
Topic 3: Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Fiscal Year Configuration
  • 3. Business Hours and Holidays
- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
Topic 4: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Custom Objects
  • 3. Fields and Relationships
- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
Topic 5: Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Chatter
  • 3. Calendar Management
Topic 6: Data and Analytics Management14%- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
- Analytics
  • 1. Dashboards
  • 2. Reports
Topic 7: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Leads
  • 2. Accounts and Contacts
  • 3. Opportunities

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Salesforce Certified Administrator Sample Questions (Q121-Q126):

NEW QUESTION # 121
The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?

Answer: B

Explanation:
Explanation
Validation rules allow you to prevent users from changing an opportunity close date to a date in the past.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5


NEW QUESTION # 122
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?

Answer: D


NEW QUESTION # 123
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Answer: D

Explanation:
Explanation
Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions and instructions, and use flow logic to update records or send notifications.
References: https://trailhead.salesforce.com/content/learn/modules/screen-flows/get-started-with-screen-flows
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5


NEW QUESTION # 124
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Answer: D


NEW QUESTION # 125
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?

Answer: B

Explanation:
Explanation
Record types are a way to assign different page layouts and picklist values to different users based on their business needs. To use two different page layouts for customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and profiles. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


NEW QUESTION # 126
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