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| Section | Objectives |
|---|---|
| Topic 1: High-Velocity IT Techniques and Practices | - Testing and validation - Automation - Cloud computing - Security and risk management - Architecture and design |
| Topic 2: Contribute to Value with Digital Products | - Resilient operations - Co-created value - Fast development - Valuable investments - Assured conformance |
| Topic 3: Digital Product Lifecycle | - Digital product lifecycle - ITIL operating model - Service value creation - Value streams |
| Topic 4: Understand High-Velocity IT Concepts | - Digital organization - High-velocity IT - Digital technology - IT transformation - Digital transformation - Digital products |
| Topic 5: Guiding Principles for High-Velocity IT | - Agile methods - Lean practices - Continuous improvement - Application of ITIL guiding principles - DevOps culture |
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NEW QUESTION # 112
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
Answer: B
Explanation:
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.
NEW QUESTION # 113
An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?
Answer: B
Explanation:
When IT and digital responsibilities are decentralized, organization-wide risk can become fragmented and inconsistently managed. To address concerns about risks that could impact the entire organization, the governing body must retain ownership of enterprise-level, existential risks.
This ensures that high-impact risks are identified, assessed, and managed at the appropriate strategic level, maintaining overall coherence in risk governance.
NEW QUESTION # 114
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
Answer: C
Explanation:
In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.
NEW QUESTION # 115
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
Answer: C
Explanation:
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.
NEW QUESTION # 116
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
Answer: D
Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.
NEW QUESTION # 117
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