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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionWeightObjectives
Delivery16%- Distinguish out-of-the-box vs custom functionality
- Align architecture and order components
- Validate solution implementation against design
- Execute data migration plans
Planning and Design60%- Prioritize and size user stories
- Design order fulfillment orchestration flows
- Decompose commercial products for implementation
- Develop data migration strategies
- Design scalable product catalog models
- Design asset management and MACD workflows
- Create quoting and order capture processes
Discovery24%- Define KPIs based on business goals and budget
- Align requirements to native features or external solutions
- Assess customer IT ecosystem against architectural principles
- Evaluate data volume and platform constraints
- Map business processes, personas and requirements
- Select appropriate Communications Cloud products

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Answer: C

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.


NEW QUESTION # 69
What are the 3 keys inputs used by order management to determine the output of MACD order.

Answer: B,D,E


NEW QUESTION # 70
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Answer: D


NEW QUESTION # 71
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Answer: C


NEW QUESTION # 72
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

Answer: C

Explanation:
For introducing a limited-time offer with a 10% discount for three months, configuring Promotions (B) in Salesforce Communications Cloud is the most appropriate solution. Promotions allow for the creation of time- bound offers that can be applied automatically or manually to applicable orders, providing flexibility and control over discount application.References:Salesforce Communications Cloud documentation on promotions and discount management


NEW QUESTION # 73
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