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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS)
Topic 2: ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q310-Q315):

NEW QUESTION # 310
Which guiding principle discourages 'silo activity'?

A. Keep it simple and practical
B. Focus on value
C. Collaborate and promote visibility
D. Start where you are

Answer: C

NEW QUESTION # 311
What is the purpose of the 'incident management' practice?

A. To support the agreed service quality by effective handling of all agreed user-initiated service requests
B. To capture demand for incident resolution and service requests
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Answer: D

NEW QUESTION # 312
What is used to link activities within the service value chain?

A. Opportunity, demand and value
B. Service desk
C. Inputs, outputs and triggers
D. Service level agreements

Answer: A

NEW QUESTION # 313
Which statement about change management is CORRECT?

A. It optimizes financial exposure
B. It ensures that service requests follow the normal change management process
C. It ensures that all changes are authorized by the change advisory board (CAB)
D. It optimizes overall business risk

Answer: C

NEW QUESTION # 314
Service transition contains detailed descriptions of which processes?

A. Change management, capacity management, event management, service request management
B. Service asset and configuration management, release and deployment management, request fulfillment
C. Service level management, service portfolio management, service asset and configuration management
D. Change management, service asset and configuration management, release and deployment management

Answer: D

NEW QUESTION # 315
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