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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Risk, Sustainability and Ethics15-20%- Ethical and responsible operations management
- Identifying, assessing and mitigating operational risks
- Sustainable operations: green practices, circular economy
- ESG considerations in operational design and delivery
Topic 2: Principles of Operations Management15-20%- Definition, scope and role of operations management
- Value creation, efficiency and effectiveness
- Input-transformation-output model
- Linkages between operations, procurement and supply chain
- Operations strategy alignment with organizational goals
Topic 3: Process Design, Planning and Improvement20-25%- Process mapping, workflow and design principles
- Forecasting, scheduling and inventory management
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Benchmarking and process optimization
- Capacity planning, demand management and resource allocation
Topic 4: Lean, Agile and Responsive Operations15-20%- Lean principles: waste elimination, value stream mapping
- Comparison and integration of lean and agile
- Application in manufacturing, service and public sectors
- Agile approaches: flexibility, responsiveness and speed
Topic 5: Quality Management and Performance Measurement15-20%- Key Performance Indicators (KPIs) for operations
- Total Quality Management (TQM) concepts and application
- Quality standards: ISO 9000 series and related frameworks
- Quality control, assurance and improvement tools
- Measuring efficiency, productivity and customer satisfaction

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CIPS Operations Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Answer: A,B,D

Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110


NEW QUESTION # 34
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 1?

Answer: D

Explanation:
The correct answers are as follows:


NEW QUESTION # 35
The Public Sector only provides Services not Goods. Is this TRUE?

Answer: A

Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65


NEW QUESTION # 36
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

Answer: B

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133


NEW QUESTION # 37
Which of the following stakeholders are also internal customers?

Answer: A

Explanation:
Employees are internal customers. This is when staff consume a service or product - for example an organisation might have a Procurement Department which runs tenders for the other different departments when they need to buy something. In this example, the other departments (and their employees) are internal customers of the Procurement Department. P.47


NEW QUESTION # 38
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