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ServiceNow CIS-ITSM Exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring ITSM solutions using the ServiceNow platform. Passing the exam requires a strong foundation in ITSM concepts and ServiceNow platform knowledge, as well as experience working with ServiceNow ITSM applications. By becoming certified, you can enhance your career prospects and demonstrate your commitment to providing high-quality ITSM solutions.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q101-Q106):

NEW QUESTION # 101
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

A. Update the incident_close UI action script
B. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
C. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
D. Modify the Incident Lifecycle flow to expire after 7 days

Answer: C,D

NEW QUESTION # 102
Which change request fields are mandatory to transition from Review to Closed in the base platform configuration? (Choose 2 options)

A. Close notes
B. Close code
C. Closed by
D. Closed

Answer: A,B

Explanation:
In the ServiceNow Change Management base platform configuration, the transition from the Review state to the Closed state requires specific documentation of the outcome.
* Close code (B): This field is used to categorize the result of the change (e.g., Successful, Successful with Issues, or Unsuccessful).
* Close notes (C): This is a mandatory text field where the implementer provides a summary of the implementation and any post-implementation observations.
While " Closed by " and " Closed " (date/time) are important for auditing, they are typically system-populated automatically when the state changes to Closed and are not manual requirements for the user to fill out to trigger the state transition.

NEW QUESTION # 103
Which script include should be modified in order to impose limits when moving a problem task from one state to another?

A. ProblemTaskChangeState
B. ProblemTaskStateUtils
C. ProblemTaskUtils
D. ProblemTaskState

Answer: B

NEW QUESTION # 104

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Use a Map to cache the results of the Region__c query by Id.
B. Use a Map accountMap instead of List accountList.
C. Remove the last line updating accountList as it is not needed.
D. Move the Region__c query to outside the loop.

Answer: A,B

NEW QUESTION # 105
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.

A. False
B. True

Answer: A

Explanation:

NEW QUESTION # 106
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