Apple-Device-Support questions and answers

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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Related Certifications:Apple Certified Support Professional
Exam Price:$149 USD
Available Languages:English
Exam Format:Multiple Choice (Single Select), Multiple Choice (Multiple Select)
Exam Duration:120 minutes
Passing Score:75%
Certificate Validity Period:Not officially specified
Real Exam Qty:Approximately 80
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 3
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 7
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 8
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 9
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.

Apple Device Support Exam Sample Questions (Q225-Q230):

NEW QUESTION # 225
Select Four.
What file system formats are available in Disk Utility on a Mac

Answer: B,D,E,F

Explanation:
Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:
* Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals.
APFS is optimized for the Flash/SSD storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and APFS (Case-sensitive, Encrypted).
* Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case-sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled, Encrypted).
* ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does not support journaling, encryption, or case sensitivity.
* MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16 and FAT32.
FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.
Therefore, the correct answer is A, C, D, and F.
References:
* File system formats available in Disk Utility on Mac.


NEW QUESTION # 226
Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

Answer: A

Explanation:
The Performance window in Wireless Diagnostics shows a live view of the current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-to-noise ratio (SNR) over time, which can help you identify sources of interference or other problems with your Wi-Fi connection. The Performance window can be accessed by opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar, and selecting Performance. References: Apple Support: Use Wireless Diagnostics on your Mac, How to determine Wi-Fi signal strength on Windows 10


NEW QUESTION # 227
How to put an iPhone in recovery mode?

Answer: A,B,C


NEW QUESTION # 228
A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

Answer: C

Explanation:
Managed Lost Mode (via MDM) locks a supervised iPad and displays a custom message, securing data remotely.
* Option A: Activation Lock is preventive, not immediate.
* Option C: Find My isn't MDM-managed this way.
* Option D: User action isn't possible if missing.
References: Apple Support - " MDM Lost Mode " (support.apple.com/HT204142).


NEW QUESTION # 229
Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

Answer: D,E

Explanation:
Safari profile syncing requires:
* C:Safari enabled in iCloud (Settings > [user name] > iCloud).
* E:Same Apple Account across devices for iCloud continuity.
* Option A: Two-factor authentication enhances security but isn't a sync requirement.
* Option B: Contact Key Verification is for iMessage, not Safari.
* Option D: Sign-In & Security settings don't need to match.References: Apple Support - "Set up and use iCloud Tabs" (support.apple.com/HT202530).


NEW QUESTION # 230
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