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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Ethics and value alignment - Strategic direction and rationale |
| Topic 2: Tools and Artifacts | 23% | - Decision-making tools - Design frameworks and methods - Documentation and visualization - Strategy mapping and modeling |
| Topic 3: Intangible Deliverables | 26% | - Change and adoption enablement - Culture and capability building - Stakeholder alignment - Governance and mindset |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Working with product and business teams - Integrating UX and technical perspectives - Collaboration with architects and designers |
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NEW QUESTION # 97
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?
Answer: C
Explanation:
The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes
NEW QUESTION # 98
After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?
Answer: C
Explanation:
The best approach to create alignment among internal teams who are duplicating efforts is to conduct a service blueprint workshop, as this helps map out the current state of the service delivery across different touchpoints, channels, and actors, and identify gaps, redundancies, and opportunities for improvement. A design sprint or a journey mapping workshop may not be suitable for addressing the internal silos and inefficiencies.
NEW QUESTION # 99
project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?
Answer: B
Explanation:
A well-written challenge statement should clearly define the target user or persona to ensure the design solutions are tailored to their specific needs and contexts. Including the persona in the challenge statement focuses the team's efforts on creating solutions that are relevant and impactful for the intended audience.
NEW QUESTION # 100
A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?
Answer: C
Explanation:
In the Design Thinking process, testing for desirability ensures that ideas meet user needs and preferences. Refining these ideas based on feasibility takes into account the practical aspects of implementation, ensuring that the prioritized opportunities are both desirable to users and achievable by the team.
NEW QUESTION # 101
During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?
Answer: B
Explanation:
After developing a prototype, it's crucial to examine the underlying assumptions about the market that need to hold true for the solution to succeed. This helps in identifying potential risks and validating the strategy's alignment with market realities, guiding further development and refinement.
NEW QUESTION # 102
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