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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamentals9%- Slack paid plan features
- Workspace and organization settings and dashboards
- User roles and responsibilities
Topic 2: User Lifecycle Management14%- Guest account management
- User provisioning methods
- Authentication and access control
Topic 3: App Administration10%- Integration management
- App installation and configuration
- Workflow Builder usage
Topic 4: Channel and User Group Administration28%- Archiving and deletion policies
- User group creation and administration
- Channel types and management
Topic 5: Security15%- Audit and monitoring
- Data protection and retention policies
- Security governance and compliance
Topic 6: Enabling Slack Success15%- Analytics and usage measurement
- Optimization and training
- Adoption strategy and best practices
Topic 7: Workspace Administration9%- Workspace visibility and configuration
- Multi-workspace architecture design
- Workspace creation and approval process

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Salesforce Certified Slack Administrator Sample Questions (Q121-Q126):

NEW QUESTION # 121
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)

Answer: B

Explanation:
Slack Connect rules state:
"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access." Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.
(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)
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NEW QUESTION # 122
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

Answer: C

Explanation:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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NEW QUESTION # 123
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

Answer: A,B,C

Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 124
Which plan(s) support(s) customizable message and file retention features?

Answer: A

Explanation:
Slack official plan features state:
"Customizable message and file retention policies are available on Pro, Business+, and Enterprise Grid plans." Free plan (C) does not support customizable retention. It's limited to 90 days history unless upgraded.
Enterprise Grid-only (D) is too restrictive.
(Reference: Slack Administration Study Guide - Message and File Retention Policies)


NEW QUESTION # 125
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

Answer: D

Explanation:
The correct scope is admin.conversations:read.
According to Slack's official API documentation:
"The admin.conversations:read scope allows approved apps to call the conversations.list and conversations.
info methods for public channels across an Enterprise Grid organization." channels:read (D) is a user token scope and limited to channels the user is a member of, while admin.
conversations:read provides broader access necessary for admins or security teams at the org level. files:read (A) relates to file data, and conversations.connect:read (C) is unrelated.
(Reference: Slack Administration Study Guide - Integration and API Scopes Management)
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NEW QUESTION # 126
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