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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Management Key Concepts25%- Service Relationships and Stakeholders
- Value and Value Co-creation
Topic 2: ITIL Service Value System (SVS)15%- Service Value Chain
- Governance
- Practices Overview
Topic 3: ITIL Guiding Principles25%- Progress Iteratively with Feedback
- Start Where You Are
- Collaborate and Promote Visibility
- Keep It Simple and Practical
- Focus on Value
- Optimize and Automate
- Think and Work Holistically
Topic 4: ITIL Practices Overview15%- Problem Management
- Service Level Management
- Service Desk
- Incident Management
- Change Enablement
Topic 5: Four Dimensions of Service Management20%- Information and Technology
- Value Streams and Processes
- Partners and Suppliers
- Organizations and People

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ITIL 4 Foundation Exam Sample Questions (Q99-Q104):

NEW QUESTION # 99
Which service transition process provides guidance about converting data into information?

Answer: D


NEW QUESTION # 100
What is a problem?

Answer: C


NEW QUESTION # 101
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

Answer: A

Explanation:
Explanation
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/


NEW QUESTION # 102
Which helps to manage an incident when it is unclear which support team should be working on the incident?

Answer: A


NEW QUESTION # 103
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Answer: B


NEW QUESTION # 104
......

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