EXIN - Professional ITILFNDv4 - ITIL 4 Foundation Guide Torrent

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
ITIL Service Value System (SVS)- Opportunity, demand, and value
- Service value chain
- Governance
- Guiding principles
- Continual improvement
Four Dimensions of Service Management- Partners and suppliers
- Value streams and processes
- Organizations and people
- Information and technology
Key Concepts of Service Management- Organizations, service providers, service consumers
- Value and value co-creation
- Products and services relationship
ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)

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EXIN ITIL 4 Foundation Sample Questions (Q284-Q289):

NEW QUESTION # 284
What should be used to set user expectations for request fulfillment times?

Answer: A


NEW QUESTION # 285
Which dimension includes the knowledge needed for the management of services?

Answer: A


NEW QUESTION # 286
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

Answer: D


NEW QUESTION # 287
Service transition contains detailed descriptions of which processes?

Answer: B


NEW QUESTION # 288
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

Answer: A


NEW QUESTION # 289
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