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Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) Exam is a certification exam that is designed for professionals who want to demonstrate their skills and knowledge in the field of Dynamics 365 Field Service. MB-240 Exam is intended for individuals who have experience in implementing, configuring, and using Dynamics 365 Field Service.
NEW QUESTION # 222
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Purchase Order Approved
2 - Create Purchase Order Receipt
3 - Add Purchase Order Receipt Products
4 - Create Purchase Order Bill
5 - Add Purcahse Order Bill Products
NEW QUESTION # 223
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 224
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 225
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?
Answer: B
Explanation:
Topic 3, Plumbing and healing company Case study
Company overview
LitWare Inc. is a plumbing and healing company which provides installation, maintenance, and repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAC). plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced
2. Unplanned maintenance services address emergency repair requests for their customers.
* Dispatchers vf assigned to all territories in a region Dispatchers assign repair and installation work to repair technicians based on their skills.
*. Repair technicians in employees and subcontractors
3. Planned maintenance services perform regular and planned checks for their customers.
* Inspectors are assigned to all regions based on skills and expertise.
* Installers are assigned to multiple territories in a geographic region 1 Repair technicians a-e employees and subcontractors
* Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the field Service mobile app Dispatchers can see all work request data for their region and see all the bookable resources.
Job structures
typical job assignments are as follows:
* Inspections: 1 -2 resources
* Installations: minimum 2 resources. 1 expert
* Repairs: 1-3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
The Service areas are:
For each type of job. there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor's insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service c* share the new troubleshooting guides.
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
* Scheduling based on resource skill and number of required resources based on job type and duration.
* Planned Maintenance emergency calls take priority over other types of fobs.
* Schedule resources based on location, maximizing total work hours and then minimizing drive time.
* Ability to track technician time.
* Ability to configure rates and pay types.
* Ability to easily see when a resource is on Time Off on the schedule board
* All resource time-off requests should be approved by both their manager and their line manager Service contracts
* Set up and create a Planned Maintenance type of contract.
* Define the coverage of the regions by the work.
Inspection management
* Ability to configure inspections.
* Ability fen inspections to be linked with work orders and customer assets.
Resources
* Implement company holidays for U.S. and Canada.
* Implement various pay types based on overtime, weekends and holidays, travel and regular time.
* Implement paid time off.
* Ability for resource calendars to reflect resource time off and work hours.
* Access to jobs assigned for the day.
* Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
* Activate geocoding throughout the system.
* Use territories for accounts, resources, and work orders.
* Enable Microsoft SharePoint Integration.
Field Service mobile app
* Ability for technician to access work orders and asset details.
* Ability to perform inspections on the mobile app
* Ability to work through offline mode.
* Ability to enter time for The work.
Technical Requirements
Resources requite the ability to:
* Configure work hours templates based on their time zone.
* Access and view their skill. skill level, and certification data
* Certifications set to expire over the next 90 days should show highlighted in Yellow. o Certifications already expired will show in Red.
* Access documents either online or offline.
* Have the" time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
* The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
* Work orders created from a PM contract need to have a status a Service Contract Inspections:
* Ability to configure advance inspections with conditional logics based on the questions,
* Ability to use the latest inspections for analytics on a weekly basis.
* Ability to perform ad-hoc inspections with assets.
* Ability for users to export responses.
Security and access
* Technicians m the field should only see work orders scheduled for today.
* Technicians should have the option to enter manual time.
* Technicians should have the option to complete the inspections.
* Technicians should have the ability to access relevant apps to complete the job.
* Technicians should have the ability to access the guides.
* Administrators should have access to the technician usage of the guides.
NEW QUESTION # 226
Your organization wants to use the new Field Service mobile app.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,B
Explanation:
To ensure field technicians can access necessary tables and booking data in the Field Service mobile app, follow these specific administrative steps:
1. Assign Security Roles to Users
*-> 2. Grant App Access to the Security Role
You must explicitly share the mobile app module with the security role so it appears for the technicians.
Navigate to: Power Apps Maker Portal.
[A] *-> Select Apps: Locate the Field Service Mobile model-driven app.
Action: Select the ellipses (...) and choose Share.
[B] *-> Configure: In the sharing pane, select the Field Service - Resource security role and click Share or Save.
3. Configure Field Security Profiles
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile/set-up-field-service-mobile
NEW QUESTION # 227
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2026 Latest Real4exams MB-240 PDF Dumps and MB-240 Exam Engine Free Share: https://drive.google.com/open?id=1tE1RATWJumtyhx9QTkMA8k43PGUx-Mbh