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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 2: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Topic 3: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions - Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance
Topic 4: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Topic 5: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Channel segments and cross-org channels 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q78-Q83):

NEW QUESTION # 78
You are meeting with a client who has been using Slack for basic communication. What question would be most useful to understand their needs for expanding Slack usage?

A. "How often do your employees use Slack's custom emoji feature?"
B. "Can you list all the software tools your teams are using apart from Slack?"
C. "How many employees in your organization have installed Slack on their mobile devices?"
D. "What specific challenges are you currently facing with team communication and collaboration?"

Answer: D

Explanation:
Asking about specific challenges with team communication and collaboration is most useful for understanding how the client might expand their use of Slack. This question helps identify pain points in their current use and potential areas where Slack's advanced features could be beneficial.

NEW QUESTION # 79
Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
B. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
C. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
D. This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.

Answer: C

Explanation:
The correct answer is D . The client is asking for an enforceable policy behavior around broadcast mentions.
In Enterprise Grid administration, this belongs under org-level policies and settings, specifically messaging permissions. A warning for @channel , @here , or @everyone helps reduce noisy broadcast behavior and forces users to pause before notifying a large audience. Option A is wrong because the question asks how to enforce the control; assuming it is always a default setting is not the correct consultant guidance. Option B is unrelated because logging on each day has nothing to do with broadcast mention warnings. Option C is also wrong because the warning must trigger when the mention is used, not merely once per day. Option D maps directly to the requirement: configure a Messaging policy in org settings so Slack warns users when they attempt to use broad notification mentions. This is a practical governance control that protects channel hygiene, reduces disruption, and supports responsible communication norms across the grid.
Reference topic: Policies and Settings - messaging policies, broadcast mention controls, org-level permissions, notification governance, and channel-noise reduction.

NEW QUESTION # 80
You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A. Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
B. Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
C. Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
D. With Slack we will build deeper connections by using a single global collaboration platform.

Answer: D

Explanation:
The best answer is B because it captures both major discovery themes: stronger external partnerships and stronger internal culture through cross-functional collaboration. A good Slack vision statement should be concise, outcome-oriented, and aligned to the client's stated business goals. "Build deeper connections" maps directly to the client's desire to improve employee culture and external partnership strength, while "single global collaboration platform" aligns to the Enterprise Grid purchase and cross-functional operating model.
Option A is generic vendor-language and does not reflect the client's specific goals. Option C focuses heavily on external communication security and business scale, but it misses the employee culture and cross- functional collaboration requirement. Option D introduces an unsupported metric, "expedite sales cycle time by 50%," which was not stated in discovery; a consultant should not invent quantified outcomes unless the client has validated them. The correct vision statement must synthesize discovery inputs without overreaching.
Reference topic: Discovery - vision statement development, business-outcome alignment, external collaboration goals, culture goals, and Enterprise Grid value framing.

NEW QUESTION # 81
In a rapidly growing startup, what should be the focus of a learning plan designed for Slack admins to support their evolving business needs?

A. A dynamic learning plan that includes foundational Slack knowledge, followed by ongoing training sessions on new features and best practices as the platform evolves
B. Limiting the training to a one-time intensive session covering all aspects of Slack, without follow- up or refreshers
C. Training that only covers historical information about Slack as a company and its development over the years
D. A plan focused exclusively on external integrations with Slack, neglecting internal communication and workflow management

Answer: A

Explanation:
For a startup, a dynamic learning plan that begins with foundational knowledge and continues with ongoing sessions is crucial. This approach ensures admins stay up-to-date with the latest features and best practices, aligning with the startup's evolving business needs and the ever- changing nature of technology platforms.

NEW QUESTION # 82
You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A. A poll asking participants if they prefer Slack, Teams or email.
B. An ice-breaker asking participants what kind of music they play at their desk.
C. A multiple-choice knowledge check question about the benefits of threads.
D. A huddle about the participants' favorite remote work tips.

Answer: B

Explanation:
The correct answer is B . To provide hands-on practice with message threads, the activity must require participants to post a reply in a thread. An ice-breaker prompt works well because the facilitator can post one starter message and ask participants to reply in the thread with their answer. This gives learners practical experience opening a thread, replying in context, and understanding how threads keep side conversations organized without cluttering the main channel. Option A tests conceptual knowledge but does not provide actual practice using threads. Option C uses a poll, which may teach polling behavior or reactions but does not necessarily require threaded replies. Option D uses a huddle, which is an audio/video collaboration feature and does not teach message-thread behavior. Effective Slack User Essentials training should turn core features into simple interactive tasks. The music ice-breaker is low-risk, approachable, and naturally suited to practicing threaded conversation in a training channel.
Reference topic: Learning and Enablement - live training activities, hands-on thread practice, in-channel exercises, Slack User Essentials, and interactive learning design.

NEW QUESTION # 83
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