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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices25%- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Topic 2: Key Concepts of Service Management20%- Products and services
- Service relationships: service providers, consumers, stakeholders
- Value, outcomes, costs and risks
Topic 3: ITIL Guiding Principles15%- Optimize and automate
- Start where you are
- Focus on value
- Keep it simple and practical
- Think and work holistically
- Progress iteratively with feedback
- Collaborate and promote visibility
Topic 4: ITIL Service Value System25%- Continual Improvement
- Purpose and components of the Service Value System
- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 5: Key Concepts of ITIL 415%- Value streams and processes
- Organizations, people and culture
- Information and technology
- Partners and suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q119-Q124):

NEW QUESTION # 119
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

Answer: A


NEW QUESTION # 120
What is included in the purpose of the 'release management' practice?

Answer: A


NEW QUESTION # 121
What describes the steps needed to create and deliver a specific service to a consumer?

Answer: D


NEW QUESTION # 122
What is CORRECT about service request management?

Answer: B


NEW QUESTION # 123
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

Answer: C


NEW QUESTION # 124
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