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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Key Concepts of Service Management- Guiding Principles
- Four Dimensions of Service Management
- Service Value System (SVS)
Topic 2: Service Value Chain Activities
Topic 3: ITIL Practices- Technical Management Practices
- Service Management Practices
- General Management Practices
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q236-Q241):

NEW QUESTION # 236
What can be used to determine if a service is 'fit for purpose'?

Answer: A


NEW QUESTION # 237
What is the expected outcome from using a service value chain?

Answer: B


NEW QUESTION # 238
What is a cause, or potential cause, of one or more incidents?

Answer: A


NEW QUESTION # 239
Which of the following statements about 'outcomes' is TRUE?

Answer: A

Explanation:
Outcomes are the end results that depend on specific outputs to achieve desired effects or benefits.


NEW QUESTION # 240
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

Answer: C

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.


NEW QUESTION # 241
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