1Z0-1064-26 Exam Braindumps: Oracle Fusion Service 2026 Implementation Professional & 1Z0-1064-26 Dumps Guide

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Service Request Management	25%	- Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization

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1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional Updated Exam Questions Pdf

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q51-Q56):

NEW QUESTION # 51
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is a visual development tool for creating applications in VBCS.
B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

Answer: B,C

NEW QUESTION # 52
What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Monitor Service Request Milestones.
D. Create an ESS job to Aggregate Service Requests.

Answer: A,C,D

NEW QUESTION # 53
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.
B. Make them available to employees and agents via My Knowledge.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available internally to agents as part of the Service Request Knowledge Panel.

Answer: B,C,D

NEW QUESTION # 54
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages.
B. It allows edits to dashboard pages.
C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

Answer: C

NEW QUESTION # 55
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: A,C

NEW QUESTION # 56
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