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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Salesforce Mobile App and Lightning Experience6%- Navigation and UI Customization
- Salesforce Mobile App Configuration
- Lightning Experience Features
Topic 2: Reports and Dashboards11%- Summary Reports and Matrix Reports
- Report Builder
- Joined Reports
- Report Types
- Scheduling Reports
- Dashboard Components
Topic 3: Standard and Custom Objects8%- Object Relationships (Lookup, Master-Detail)
- Custom Object Creation
- Standard Object Overview
- Roll-up Summary Fields
Topic 4: Security and Access12%- Field-Level Security
- Record Access (OWD, Sharing Rules)
- Object-Level Permissions
- Login Hours and IP Ranges
- Salesforce Shield
Topic 5: Sales Cloud Applications10%- Opportunity Management
- Forecasting
- Products, Price Books, and Quotes
- Sales Cloud Features
- Account and Contact Management
Topic 6: Organization Setup4%- Fiscal Year
- Company Information
- Lightning Experience vs Classic
- Currency Management
- User Interface
Topic 7: Data Management10%- Data Import Wizard
- Data Loader
- Data Quality Best Practices
- Data Export
- Duplicate Rules and Matching Rules
Topic 8: Workflow and Process Automation17%- Process Builder
- Workflow Rules
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Flows (Screen Flows, Autolaunched Flows)
- Approval Processes
Topic 9: Service Cloud Applications10%- Cases and Entitlements
- Service Cloud Features
- Web-to-Case and Email-to-Case
- Omni-Channel
- Service Contracts
Topic 10: User Setup8%- Delegated Authentication
- User Licenses
- Profile Configuration
- User Creation and Management
- Permission Sets
- Role Hierarchy
Topic 11: Activity Management and Chatter4%- Chatter Groups and Feeds
- Tasks and Events
- Chatter Best Practices

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Salesforce Certified Administrator Sample Questions (Q47-Q52):

NEW QUESTION # 47
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

Answer: D

Explanation:
Explanation
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5


NEW QUESTION # 48
How many fields (columns) can be displayed on a Customizable Related List?

Answer: D


NEW QUESTION # 49
Universal Containers has a marketing team set up as a public group. A sales representative would like to. engage the marketing team on one opportunity. What should the sales representative do. to. ensure the marketing team can access the opportunity?

Answer: A


NEW QUESTION # 50
What type of relationship should be built for a one-to-one?

Answer: A,D

Explanation:
Section: Volume J


NEW QUESTION # 51
A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.
Which three features should the System Administrator use to meet this goal? (Choose three.)

Answer: A,B,D

Explanation:
Section: Volume K


NEW QUESTION # 52
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